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UniSysTech Consulting
QA Engineer, Contact Center

QA Engineer, Contact Center

On site

Toronto, Canada

Freelance

18-02-2026

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Skills

Selenium Regression api testing Postman

Job Specifications

Role Summary

We are looking for a QA Analyst with experience in Contact Centre platforms, focusing on testing customer interaction flows, IVR, and backend integrations.

Must Have

Proven experience as a QA Analyst in Contact Centre environments
Hands-on experience with Genesys platforms and/or IVR call flows and routing logic
Experience with functional, regression, and UAT testing
Understanding of contact centre integrations and data flows

Nice to Have

Cyara Automation
API testing experience (Postman / REST) and Automation exposure (Selenium, Cypress, or similar)
Experience with cloud-based contact centre solutions

About the Company

Unisystech is a provider of IT recruitment and resource management solutions. We helps our business clients across Canada achieve success by providing them right person and help them reduce the cost. We specialize in software development for full time and contract positions in public and private sectors. Unisystech's base of skills and experience now span many different industry sectors and technology platforms. Unisystech has grown to be respected for the solutions that it delivers and the method in which they are delivered... Know more