Skills

Communication Customer Service Attention to detail Training

Job Specifications

Job Title: Data Protection Assistant

Location: Bournemouth

Brand: LRG

Salary: Competitive Salary Package

About Us

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary And Key Responsibilities

Reporting to the Head of Data Protection & Risk, the core function of the Data Protection Assistant will be supporting the Head of Data Protection & Risk to achieve compliance with the GDPR and other data protection laws, our own data protection policies, awareness-raising, training, and audits. The Data Protection Assistant will be responsible for the administrative functions that will help to maintain the Data Protection framework. This includes maintaining our data breach register, redacting third party data from subject access requests, complying with unsubscribe requests, answering basic requests and maintaining our data protection processes across LRG to demonstrate corporate compliance. The Data Protection Assistant will also be responsible for assisting the Head of Data Protection & Risk with administrative tasks on Data Protection projects and help to implement best practice. The Data Protection Assistant will monitor the Data Protection email account and escalate Data Protection issues to the Head of Data Protection & Risk.

Key Responsibilities

Managing Relationships

Provide support to the Head of Data Protection & Risk
Primary contact for unsubscribe requests, data subject access requests and Data Protection incidents.

Managing Process and Administration

Manage the reporting registers for:
DSAR
Breach & incident reporting
ICO registrations
Erasure (Right To Be Forgotten) requests and Unsubscribe requests
Managing data subject access requests (DSAR), collating customer data and use of redaction software to redact third party data and apply exemptions in accordance with instructions
Responding to deletion (unsubscribe and right to be forgotten) requests in line with LRG targets and legal timeframes.
Supporting the recording and tracking of data breaches and data incidents.
Assist with basic DPA/GDPR advice on data breaches, data sharing etc.
Respond to customer complaints regarding our compliance with GDPR & DPA etc.
Other relevant administrative tasks commensurate with the post.

Maintaining Operational And Company Standards

Promote the best interests of the company at all times
Support the organisation’s goals and values
Encourage and drive quality and continuous improvement of processes used across the business
Follow Company policies and procedures

Team working

Work well as part of a team
Share ideas to enhance cross-team learning
Build and maintain effective relationships with internal and external parties
Balance team and individual responsibilities

Personal Effectiveness

Manage time effectively and work under pressure
Prioritise work to meet legal deadlines and statutory times frames
Take ownership for workload and be proactive in approach
Good communication skills
Ability to analyse, problem solve and attention to detail – enjoy investigating customer records
Calm, reasonable and professional manner
Flexible to change, eager to improve and develop new skills
Display professionalism at all times

What Are We Looking For

Previous experience in Data Protection or information governance/compliance desirable but not essential
Relevant qualification in GDPR or Data Protection desired but not essential
Numeracy, accuracy and well-developed IT skills (Microsoft packages)
Good customer service skills, responding to customer complaints
Previous experience of working within a compliance, risk or legal department would be advantageous
Strong organisational and personal management skills, capable of operating independently with minimal direction in an environment with multiple priorities
Attention to detail and proven track record in working with effective administrative processes
Demonstrated ability to stay calm and work effectively under pressure
We welcome candidates with relevant skills to apply as we will support study for GDPR qualification

What We Can Offer You

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits

Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds

About the Company

LRG is one of the UK's largest property consultancy groups, operating over 300 residential sales and lettings branches under 13 local brands, backed by leading private equity firm, Platinum Equity. We provide our customers and clients with a comprehensive range of property related services. They range from individuals wishing to sell or rent their property, through to corporate organisations and national house builders. We pride ourselves on being able to tailor the services we provide to meet individual requirements. Throug... Know more