Job Specifications
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes.
Location: Preference will be given to those candidates currently living within commuting distance of Greater Cleveland, Ohio.
What You'll Do As a Business Systems Analyst
Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.
Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.
Assist with the development, testing, and communication of system releases and upgrades.
Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.
Exhibits a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer’s needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer’s needs with a sense of urgency.
The Experience, Skills And Abilities Needed
Required:
Bachelor's Degree in computer Information Systems, Information Technology, Computer Science or Business Administration with a tech/analytics focus or similar
Minimum of three years related Salesforce experience required
Preferred:
Salesforce Certified Business Analyst or other Salesforce certification preferred
Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
Two years of analysis-related or project management experience preferred
Experience with Jira is helpful
Preference will be given to those candidates currently living within commuting distance of Greater Cleveland, Ohio
Skills:
Ability to analyze and map complex field service workflows
Strong communication, problem solving, collaboration, critical thinking, and stakeholder management skills
Proficiency with Microsoft Office products and Oracle (or similar ERP system)
Strong organization, planning, and analytical skills
Demonstrates initiative and adaptability, and develops innovative solutions to problems
Builds and maintains positive relationships with internal and external customers
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Pay range for this opportunity is $67,362.50 - $87,175.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, re
About the Company
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
MISSION
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life science products and services around the globe.
VISION
We strive to be a GREAT COMPANY. We provide world-class products and services for our Customers, safe and rewarding work for our people, and superior returns for our Shareholders.
* $5 Bil...
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