Service Sales Desk Professional with German

Skills

Job Specifications

The Services Sales Desk Professional is responsible for supporting the Services teams and managing on behalf of them opportunities, quotes, resource requests and other entities in Salesforce and Certinia.

Responsibilities

Tracking the full lifecycle of Services bookings.
Collaborating with Sales, Services, Finance, Operations, and Legal to enable the progressing of opportunities and contracting of professional services.
Responsible for maintaining Salesforce CRM/CPQ and Certinia PSA.
Developing, monitoring, and following up on reporting with Professional Services management and other team members to ensure data is being maintained properly related to key pipeline and project metrics.
Coverage of work hours in CET time zone and during peak times around month/quarter end.

Skills, Knowledge & Expertise

2+ years of experience in field service/professional service/customer success or similar organization
Good experience with Salesforce CRM.
Experience with Certinia (Financial Force) is a plus.
Experience with Salesforce CPQ is a plus.
Good experience with Microsoft Office.
Good written and oral skills to communicate directly with stakeholders in German.
German language - level B2 or higher.
English language - level B2 or higher.
Rigorous, organized, autonomous in your work.
Experience working in multinational environment.
Strong analytical and problem-solving skills.
Attention to detail.
Ability to work both independently and in a team.
Ability to work under pressure and manage tight deadlines.

About the Company

Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate eff... Know more

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