Skills

Leadership Time Management Salesforce Monitoring Problem-solving Sales Product Knowledge Customer Service Organization Marketing Recruitment E-commerce

Job Specifications

StickerYou is a global e-commerce leader in custom-printed, die-cut products that empowers businesses and consumers to create professional-grade materials for marketing, packaging, décor and personal expression. Founded in 2008, StickerYou is an influential e-commerce trendsetter, using proprietary die-cut technology to create customized stickers, decals, iron-ons, badges, patches, labels, magnets and more in orders of one - to hundreds of thousands.

Fueled by a creative and passionate team, StickerYou is dedicated to growing the most engaged and talented people in Toronto, Canada.

The Role:

Working in StickerYou Inc.’s Customer Care team, the Customer Service Associate is responsible for increasing and driving customer satisfaction, loyalty and retention by answering customers’ inquiries at an increasing volume. This role requires a strong ability to communicate clearly and effectively handle deadlines in a fast-paced environment. The ideal candidate will be resourceful, a great team player, and proactive in providing great assistance to our customers.

Responsibilities: Sales and Customer Support

Respond to inbound leads and support requests via email in a timely manner applying outstanding customer service practices and excellent business email etiquette
Initiate the sales process by scheduling appointments, making initial presentations, and understanding account requirements
Utilize product knowledge (we'll teach you) to recommend custom sticker solutions to consumer and business customers and upsell by asking relevant questions to understand customer needs
Close sales by building rapport with potential accounts, explaining product and service capabilities, overcoming objections, and preparing contracts
Assist customers facing difficulties at any stage of the sales process on the StickerYou.com site
Enter customer data accurately into Salesforce to track orders and leads
Utilize predefined response templates for common customer issues to improve efficiency
Identify market/customer potential by qualifying accounts
Participate in product testing
Contribute to market strategy by monitoring competitive products and account reactions
Contribute new product and service recommendations based on customer experience with current product results and areas where customers' needs are not being filled
Support marketing and organizational missions by completing related tasks as required
Fulfill other tasks as requested by the Sales Manager

Requirements:

Minimum 3-5 years of sales and customer service experience
Full-time availability from Monday to Friday (9am-5pm) with the flexibility to work other shift times.
Intermediate knowledge in Microsoft Office, familiarity with Adobe Creative Suite is a bonus
Ability and interest to learn about our product solutions and probe for essential customer needs
Ability to conceptualize and communicate creative solutions based on our products
Excellent organization and time management skills to handle a high volume of customer inquiries and process orders
Good analytical, creative, and practical problem-solving skills
Self-motivated and goal-oriented while being supportive of fellow team members

Who you are:

Process and detail-oriented
A problem solver
A great Verbal and written communicator
A Charismatic and Positive Team Player
Self-motivated with Great time management
Empathetic and Inquisitive

he Perks of becoming a Stickizen:

A high-growth company with a strong leadership team
Company-wide positive energy that’s infectious - people enjoy coming to work
Fast-changing environment with ample learning and growth opportunities
Growing a global Canadian brand
Strong corporate vision to make small companies “Better”
Ability to serve a variety of small and medium-sized businesses in many segments
Canadian company with local manufacturing thereby supporting our local economy
Experience with cutting edge e-commerce and customization technology
Stickers!

Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

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About the Company

StickerYou is the best platform in the world for custom products that make you stick. For You: StickerYou delivers a fun, flexible and easy-to-use online design tool for people to create their own high-quality stickers, labels, tattoos and decals. We offer the ultimate freedom for anyone looking to create products with our freeform die-cut printing technology. Whether you’re using our art or your own uploaded images each custom product looks awesome to express yourself with. For Your Business: StickerYou benefits thousa... Know more