Job Specifications
Event Operations Contractor
Location: San Francisco, CA (Hybrid - 2x/week in office)
Duration: 6-month contract with potential for extension
Commitment: 40 hours per week
Start Date: ASAP
Compensation: $125/HR W2
The Role
We're seeking an experienced Event Operations Contractor to build and scale the operational foundation for our highest-visibility programs from intimate policy roundtables to multi-thousand person developer conferences. This is a 0-to-1 operational role where you'll own end-to-end registration systems, merchandise operations, and customer service workflows while creating the playbooks and documentation that will become our center of excellence.
You'll support 10+ tier 1 events annually including policy and developer conferences, solution launches, executive programs, and third-party sponsorship activations.
What You'll Do
Registration & Communications Management
Build and configure registration environments from scratch across platforms (Swoogo, Cvent) for multi-track, multi-audience events
Develop registration analytics dashboards and reporting for internal stakeholders
Manage attendee approval workflows, VIP processes, and waitlist operations
Execute customer service communications and manage support inbox
Design and coordinate onsite registration, check-in, and badging experiences
Onsite Meeting Coordination
Coordinate and schedule onsite meetings between attendees, executives, and partners
Manage meeting logistics and calendar coordination across multi-day events
Identify and recommend tools or process improvements to streamline scheduling workflows
Swag & Merchandise Operations
Plan event swag strategy, manage inventory, and coordinate ordering
Coordinate domestic and international shipping logistics
Track merchandise budgets and manage vendor relationships
Ensure on-time delivery and quality control for event-branded materials
Process Documentation & Playbook Development
Create operational playbooks, templates, and SOPs for repeatable event processes from scratch
Document best practices to enable consistency and scalability across the event portfolio
Identify automation opportunities and recommend operational improvements
Build training materials for cross-functional teams
Leadership & Autonomy
Own day-to-day operational execution independently with minimal oversight
Work cross-functionally with Marketing Ops, Finance, Procurement, and vendor partners
Proactively identify gaps in documentation and process, proposing solutions before being asked
Manage competing priorities across concurrent event timelines and communicate trade-offs clearly
Required Experience
5+ years in Event Marketing Operations or Event Technology roles
B2B SaaS industry experience
Proven track record supporting large-scale events from 500 to multi-thousand attendee conferences
Valid passport (10-15% travel, majority domestic with some international)
Registration Platform Expertise (Critical)
Deep, hands-on experience building and managing complex registration systems including:
Configuring registration platforms from scratch for multi-track, multi-audience events
Building custom reports, forms, and data collection workflows
Managing registration capacity allocations, approval processes, and waitlists
Maintaining customer support inboxes and processing attendee inquiries
Designing onsite check-in experiences, badging systems, and attendee flows
Creating internal registration dashboards and stakeholder reporting
Managing data hygiene and translating backend data to frontend attendee experiences
You should be able to speak to specific examples of registration platform builds at 500-1,000+ attendee scale.
Process & Documentation
Demonstrated ability to create operational playbooks and SOPs from scratch
Built scalable documentation at a growing company
Extremely detail-oriented and process-minded—comfortable managing complex spreadsheets and data
Shows initiative in identifying and fixing broken processes without being told
Builds systems designed for scale, not one-off solutions
Working Style
Operates autonomously with minimal oversight; knows when to escalate
Interfaces confidently with cross-functional stakeholders independently
Immaculate written and verbal communication skills (critical for customer service management)
Comfortable with both high-visibility work (onsite execution) and behind-the-scenes operations (data processing, swag logistics)
Operations-minded individual contributor on the event technology or marketing operations career path
Required Tools
Salesforce (required)
Cvent (required)
Swoogo, Splash, HubSpot (nice to have)
What Success Looks Like
You'll establish the operational backbone that allows our events program to scale efficiently while maintaining quality and attention to detail. You'll create documentation and processes that become the foundation for how we run events—building a model that other teams can replicate and follow.
We're looking for candidates w
About the Company
As the largest, national staffing agency specializing exclusively in high-end, niche IT, Tech, and Digital Marketing talent, staffing is more than just our job. It's our passion. For nearly two decades, we've changed how to approach hiring needs for contract, contract-to-hire, and full-time Tech and Digital Marketing talent. As a result of our MAP mindset and proprietary process, we boast an unmatched fulfillment ratio of 75% and an average placement time of 3-5 days for contract roles and 5-10 days for full-time roles. Beca...
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