Job Specifications
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
Senior Engineer — Customer Solutions & Delivery (Customization Layer)
Why this role exists
Customer Solutions & Delivery (CSD) partners with Product Engineering and Commercial teams to deliver customer-specific capabilities while protecting Guild’s ability to scale. The CSD Engineering function focuses on repeatable customization patterns, avoiding one-off “if/then” logic, and building toward a future where agentic AI can help with discovery, estimation, and delivery of custom requests.
This Senior Engineer will be a hands-on technical leader who can move across codebases, investigate ambiguous problems, and build configurable solutions—primarily in TypeScript and Python—running in AWS.
What you’ll do
Build customization as a platform capability (not bespoke code)
Design and implement configuration-driven solutions so customer differences live outside core business logic whenever possible.
Create reusable building blocks and deterministic patterns for common “last-mile” workflows (e.g., request intake → validation → orchestration → delivery).
Maintain a strong bias against brittle branching logic (“if…then” customization) by driving toward composable primitives, rules/config layers, and well-defined extension points.
Deliver tactical customer requests with high engineering quality
Partner with CSD PM/Delivery, GTM, and impacted feature teams to clarify scope, success metrics, ownership, and risks.
Implement and ship changes across services (often in other teams’ repos), including tests, documentation, and operational readiness.
Use systematic debugging and investigation to diagnose issues within a service and across services; triage bugs and propose severity with clear evidence.
Operate like an owner in production
Design solutions with observability in mind (logs, metrics, traces, alerting), and use operational data to drive stability and performance improvements.
Approach all work with a security lens (PII/GDPR awareness, least privilege, safe data handling, secure reviews).
Ensure releases are production-ready: edge cases covered, migrations safe, failure modes understood, and rollback plans defined.
Help the org scale from “custom code” to “customizable experiences”
Partner with teams that own customization endpoints (e.g., Employer Partner Portal, public APIs, CMS, internal tools) to align on extensibility patterns.
Contribute to architectural direction by writing design docs, proposing trade-offs, and aligning implementation to Guild’s service architecture.
Share learnings broadly (patterns, pitfalls, “how we did it”) and mentor others through reviews, pairing, and lightweight coaching.
Prepare the foundation for agentic AI
Identify areas where agentic AI can reliably assist: request analysis, impact discovery, estimation, test generation, and implementation scaffolding.
Build workflows and guardrails that make AI-generated output safe and maintainable (contracts, tests, validation, and review mechanisms).
Experiment thoughtfully: measure outcomes (cycle time, quality, repeatability), and raise edge cases where automation could introduce bugs or debt.
How you’ll work (Ways of Operating)
Acceptance & Scoping: collaborate with PM/Delivery and impacted feature teams to define scope, success metrics, ownership, dependencies, and risk.
Joint Solution Design & Estimation: co-design the approach and provide effort estimates and timelines with clear assumptions.
Implementation & Delivery: ship via the appropriate ownership model:
CSD-led (custom): you own build, QA, and release.
Joint delivery (core): co-develop and integrate with feature teams.
Feature team-led (core roadmap): feature team implements; you provide technical support, program visibility, and stakeholder updates.
Validation & Feedback: validate outcomes, capture learnings, and improve th