Job Specifications
Job Description
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
To Apply You Must Meet These Guidelines/requirements
This is a hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX.
This position is not eligible for immigration sponsorship.
Housing, relocation, and transportation assistance are not provided.
Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.
About The Role
We’re looking for a curious, analytical, and tech-savvy college intern to join our IT Digital team for the summer. This internship offers hands-on experience supporting E-commerce, Mobile App, and CRM platforms at Sally Beauty.
You’ll work closely with Senior Digital Application Managers, Engineers, Product Managers, and business stakeholders to help deliver digital and loyalty features to enhance the customer experience — from online shopping and mobile engagement to personalized marketing and loyalty driven with customer data.
This role blends project management and business analysis, making it ideal for students interested in technology, retail, and customer-centric digital and CRM solutions.
What You’ll Learn
How digital and CRM products are built and launched in a retail environment for the given summer internship timeframe.
Practical application of Agile (Scrum/Kanban) and Waterfall methodologies in a real-world retail technology environment
How to translate business needs into business and technical requirements, and product features
How digital & CRM projects move through the software development lifecycle (SDLC) for the given summer internship timeframe.
Best practices for working with cross-functional and OMNI channel teams, including Product, Engineering, UX, QA, Marketing, etc.
How to manage documentation, timelines, and stakeholders across different delivery models
Exposure to enterprise tools and processes used to plan, build, test, and deliver digital & customer solutions at scale
Responsibilities
Support project managers, scrum masters, and business analyst in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies
Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows
Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives
Help maintain and update product backlogs, roadmaps, and project documentation
Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management
Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria
Assist with defect tracking, leading efforts to unblocking project blockers, and user acceptance testing (UAT) for new features and enhancements
Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed
Analyze data to support continuous improvement and informed product decisions
Contribute to processing documentation, workflows, and presentation materials for leadership updates. Opportunities to present your updates to leadership will be available.
Knowledge, Skills & Abilities Requirements
Currently pursuing a bachelor’s degree in information systems, computer science, business,or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Comfortable working and communicating with technical and non-technical partners
Organized, detail-oriented, and eager to learn
Nice To Have (Not Required)
Familiarity with Agile/Scrum and Waterfall concepts
Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel
Coursework or projects related to Product or Project Management, Business Analysis, or Digital
Competencies & attributes
Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learning
Flexible & Agile Adapter – responsive and positive to change; works well with little