Job Specifications
Enterprise Customer Success Manager - Procurement Analytics
About the company:
Award-winning, high-growth SaaS platform in the procurement and enterprise analytics space
Trusted by some of the world’s leading global organisations including CocaCola, Sony & Deloitte
Scaling rapidly across the UK and Europe with a strong focus on customer impact and long-term value
Collaborative, entrepreneurial culture where Customer Success sits at the heart of the company’s growth strategy
About the role
Own a portfolio of large, complex enterprise customers across global organisations
Lead onboarding, adoption, training, and ongoing platform usage to drive measurable customer outcomes
Act as a trusted advisor to senior stakeholders, from operational users through to C-suite sponsors
Manage renewals, retention, and expansion opportunities across key strategic accounts
Drive multi-stakeholder alignment across global teams and internal functions to ensure successful delivery
Conduct regular executive reviews, track KPIs, and identify opportunities for increased value and adoption
Grow incremental revenue through upsell and cross-sell within existing enterprise accounts
Your previous experience
3+ years’ experience in Customer Success or Account Management SaaS role
Proven experience managing and growing large enterprise accounts with a value of £100k+
Strong stakeholder management skills, with the ability to engage and influence C-Suite executives
Track record of driving renewals, retention, and expansion within complex accounts
Commercially minded, strategic, and comfortable operating in multi-layered enterprise environments
Experience in procurement, supply chain, analytics, or similar enterprise functions is highly advantageous
Package
£70,000 - £80,000 DOE + 30-40% bonus (uncapped)
Hybrid - Central London 1 day p/w
25% travel across UK/Europe and US
Fast-growing, entrepreneurial SaaS environment with strong career progression
Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.
Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full time position.
About the Company
Arius Recruit (formerly Zetter Recruitment) specialises in placing senior sales talent across SaaS, Tech and DeepTech - from Enterprise Sales to CRO level. We work with companies where getting a key sales hire right can change the trajectory of the business. Whether it's your first strategic seller or a commercial leader to scale revenue, we bring the experience, network and method to make it happen. Why we're trusted: * Led by Ursula Colman, an Atlas-Hoxo Top 100 Global Recruitment Leader * Recognised as a Top 25% Recruitme...
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