Skills

Communication Problem Solving HTML CSS GraphQL Shopify Customer Service CRM Training Architecture Bootstrap HTML5

Job Specifications

About The Role

We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimizing our Shopify Plus ecosystem of 400 stores worldwide This role requires both business and technical acumen with an end-to-end understanding of D2C architecture spanning storefronts integrations operations and data flows
As part of our team of Shopify Plus platform you will oversee its setup configuration and ongoing performance ensuring that our stores run smoothly securely and efficiently You will act as a subject matter expert providing technical proficiency documentation training and hands on problem solving while enabling new capabilities and integrations across the business
This is a pivotal role for someone passionate about eCommerce technology platform scalability and operational excellence in a high growth global environment

Key Responsibilities

Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades
Oversee and optimize the end-to-end D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems
Manage user permissions access controls and customer data privacy requests deletions data access
Implement and manage Shopify Flows and customer service workflows as needed
Partner with territory platform managers to align global standards and share best practices
Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
Create maintain and deliver technical documentation process guidelines and user training materials
Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption
Continuously refine document and train teams in platform usage to improve performance and efficiency

Qualifications Experience

3-5 years technical management experience in eCommerce with hands-on Shopify Plus expertise in multi instance global environments
Proven experience with PIM OMS and WMS systems
10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce
Strong working knowledge of Shopify frontend standards APIs and data structures
Track record of translating requirements into practical innovative solutions
Skilled in technical documentation requirements gathering and architecture diagramming
Proficient in tools for process design technical specification and knowledge management
Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively
Excellent written and verbal communication skills for both technical and business audiences
Degree in Information Technology Engineering Business or related discipline

Skills

Mandatory Skills : HTML/HTML5, BootStrap/CSS/CSS3, GraphQL, Shopify

About the Company

W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries. Our Mission At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results... Know more