Job Specifications
Contingent Workforce Operations Partner
Overview:
We are the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. Join us to challenge yourself with work that matters.
We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to our office, depending on what’s best for you and when it is important for your team to be together.
We’re looking for a detail-driven, systems-savvy Contingent Workforce Operations Partner to support and elevate our global Contingent Workforce (CW) Program. In this role, you’ll drive operational excellence, ensure data integrity across Workday and ServiceNow, streamline CW lifecycle processes, and partner cross-functionally with our Managed Service Provider (MSP), HR, IT, and Finance teams to resolve escalations and keep our program running seamlessly.
Location – Sunnyvale, CA (3+days/week, Tue-Thu required)
Responsibilities:
What You’ll Own
Manage CW reporting updates, dashboards, and data accuracy across Workday and HelpIn.
Review and approve CW Knowledge Articles; maintain content governance and annual audits.
Partner with cross-functional teams for the system configuration for CW onboarding, access set up, data maintenance, and offboarding CWs
Act as the primary escalation point for CW provisioning issues, system discrepancies, and workflow breakdowns.
Oversee Standard Operation Procedures (SOP) updates and contribute to program governance.
Partner with cross functional teams on provisioning access related issues and resolve other complex operational issues
Review and approve Small Business SOWs and ensure compliance with CW processes.
Requirements:
Basic Qualifications:
3+ years of experience with technical and workflow configuration in Workday and ServiceNow (HelpIn)
3+ years of experience with Microsoft O365, PPT presentation skills, Excel,
Preferred Qualifications:
Automation tools i.e., Co-Pilot
LinkedIn Learning, Cornerstone, LMS or training tool experience
3+ years with a Contingent Workforce Program in Operations
Strong problem solver with technical expertise in troubleshooting system issues
2-3 years of background in Project/ Program Management experience
Ability to partner across multiple teams
Strong documentation, i.e., Standard Operating Procedures
Identify process improvement opportunities
Suggested Skills:
Workday & ServiceNow (HelpIn) data management
Contingent Workforce operations & MSP partnership
SOP governance & process optimization
Technical troubleshooting & escalation management
Reporting & analytics (Excel, dashboards, O365)
Compensation:
$46.54 - $54.47 Hourly (W2/Non-Exempt)
Req# 16643
About the Company
At Cypress, we deliver top talent to your doorstep. Our nationwide reach and industry expertise help us precision-match candidates, saving you time and frustration. Our experts specialize in placing highly qualified employees, ensuring a perfect fit that not only boosts individual career paths but also enhances organizational productivity.
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