Job Specifications
See What You Can Do With Prophix
Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.
We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.
We are looking for a detail-oriented and strategically minded RevOps Analyst to join our Revenue Operations team. The RevOps Analyst will play a key role in optimizing our Customer Success operations to drive revenue growth and improve operational efficiency. This position requires a blend of analytical prowess, technical expertise, and process optimization skills.
Requirements
What You Will Do
Analyze customer retention, churn, and expansion trends across ARR, cohorts, segments, and lifecycle stages to surface risks, opportunities, and actionable insights for leadership
Partner closely with Customer Success leaders and Managers to support QBRs, renewals, and account planning through data-driven insights, forecasts, and customer health analysis
Own and maintain ARR-related reporting (renewals, upsell, downsell, churn, GRR, NRR), ensuring accuracy, consistency, and executive-ready outputs
Develop and maintain comprehensive documentation of revenue operations processes, guidelines, and policies
Uphold governance processes to ensure the integrity and accuracy of data across all systems
Support the month-end ARR close process by ensuring accurate processing, reconciliation, and alignment of customer revenue data
Lead the selection and implementation of novel technologies and tools aligned with revenue operations objectives
Facilitate cross-functional projects and initiatives aimed at enhancing overall operational efficiency and fueling revenue growth
Maintain open communication channels with stakeholders from Finance, Customer success, Sales, Marketing, and other departments, fostering a cohesive feedback loop
Monitor system activity to ensure adherence to prescribed processes by all users
Maintain a holistic perspective of all business processes and user interactions within the system(s), discerning cross-functional impacts and recommending optimizations
Provide technical expertise and develop innovative solutions to address business challenges, conducting detailed analysis of technical and business requirements
Support ad hoc analysis and strategic initiatives across
What You Will Bring
If this role excites you but you don't meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.
Required Qualifications
Deep expertise in ARR and retention analytics, with a strong understanding of renewals, churn, expansion, GRR/NRR, and how customer behavior translates into revenue outcomes
3-5 years of progressive experience in revenue operations, sales operations, or finance
Advanced analytical and systems proficiency, including CRM and CS platforms (e.g., Salesforce, Churn Zero) and data analysis/reporting tools (e.g., Excel, Tableau), with a strong focus on data accuracy and governance
Exceptional communication and collaboration skills, with a proven track record of effective cross-team collaboration
Meticulous organization and attention to detail, coupled with the ability to manage multiple projects concurrently
Proactive problem-solving aptitude with a mindset geared towards continuous improvement
Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
Ability to learn new tools and adapt as technology evolves
Curiosity and openness to exploring new approaches
Collaborative mindset when working with teams and technology
Must be legally entitled to work in the country where this role is located
Benefits
What Success Looks Like
30 days: You understand our tools, product, and people
Within 90 days: You work independently on meaningful tasks
Within 6 months: You contribute ideas, improvements, and measurable impact
Why Join Prophix?
Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You'll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centred work. You'll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.
We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Pur
About the Company
Prophix helps finance teams lead from the center of the business. Prophix One, our Financial Performance Platform, connects planning, budgeting, forecasting, reporting, and consolidation in one seamless experience. Powered by AI, automation, and trusted data, we help you move faster, work smarter, and lead with confidence.
Know more