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Gartner

Lead Salesforce Engineer (Service Cloud)

Hybrid

Irving, United states

$ 163,000 /year

Senior

Full Time

12-02-2026

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Skills

Communication Leadership Go Jira Salesforce Jenkins Scrum Problem-solving Sales CRM Architecture git Software Development

Job Specifications

Hiring near our Irving, TX, Orlando, FL and Stamford, CT Centers of Excellence with a flexible environment.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s client experience as part of the Gartner Business and Technology Insights team. You will play a key role for a newly chartered program working to modernize Gartner’s CRM technology .

What you will do:

Designing, implementing, unit, integration testing and supporting Salesforce applications and services
Contribute to the review and analysis of business requirements
Collaborate on architecture and technical design discussions
Perform and participate in code reviews, peer inspections and technical design/specifications
Documenting and review detailed design

What you will need:

Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required.
8+ years’ experience in software development experience with Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
A minimum of 8 years of experience in UI development using Aura, Lightning Web Components, and Visualforce and leading a team of software engineers.
Experience in developing applications on the Salesforce platform using Apex, controllers, triggers, Flows, etc.
Experience in integrating Salesforce with external systems/applications using REST/SOAP APIs, SOSL and SOQL, Batch & Asynchronous processes, Platform Events, Change data capture etc.
Strong Team Player, Critical Thinker, Analytical, and excellent problem-solving skills, verbal & communication skills are required
Ability to anticipate and produce design applications that work with governor limits and scale appropriately. Excellent software development and object-oriented design fundamentals

Nice to Have:

Certified Salesforce Platform Developer I
Certified Salesforce Platform Developer II
Certified Salesforce Administrator
Experience working with Jira, Git/SVN, Jenkins, bitbucket etc.
Scrum software development methodology experience is required
Thorough understanding of the Salesforce ALM (Application Lifecycle Management) including Salesforce deployment effectively using VS Code and Metadata API
Experience in participating in architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

What you will get:

Competitive Compensation Package
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
20+ PTO days plus holidays and floating holidays in your first year
Extensive Medical, Dental and Vision plans
Hybrid environment with flexibility, remote work
Parental leave
Gartner Gives Charity Match
Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Health and wellness related allowance programs
401K with corporate match, immediate vesting
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, hi

About the Company

We deliver actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's mission-critical priorities. Our unrivaled combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. As a $6.3 Billion company, with 21,000 associates, and a member of the S&P 500, we are an objective partner with 14,000 client enterprises in 90 countries an... Know more