Skills

Communication Leadership ServiceNow Stakeholder Management Change Management Problem-solving Customer Service Training Architecture Enterprise Architecture Organization Project Management Agile SDLC

Job Specifications

The Sr. Project Manager - with ServiceNow domain expertise will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Essential Duties and Responsibilities:

Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
Manage vendor relationships, including ServiceNow partners and system integrators.
Ensure alignment with enterprise architecture, security, and compliance standards.
Drive change management, training, and communication strategies to support adoption.

Education and/or Work Experience Requirements:

7+ years of experience in a Sr. Program Management role.
At least 7+ years experience leading ServiceNow implementations.
PMP, ITIL are strongly recommended
ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM or SSM

Preferred Qualifications

Experience implementing ServiceNow in a utility or energy sector environment.
Familiarity with regulatory and operational requirements specific to utilities.
Must have experience with ServiceNow integration implementation approaches used to manage workflows and data with legacy systems..

Knowledge, Skills & Abilities (KSAs):

Knowledge and Abilities

Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.
Strong leadership and stakeholder management skills.
Experience managing cross-functional teams and third-party vendors.
Excellent communication, organizational, and problem-solving skills.
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Commitment to quality, reliability, and continuous improvement in support of mission.

Technical Skills

Must be fluent at using either agile or waterfall project management methodologies.
Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.
The Program Manager needs working fluency across SDLC models.
Must be able to develop and maintain detailed project plans, timelines, and budgets.
Must be able to monitor program performance, manage risks, and resolve issues proactively.
Must be able to provide regular updates to executive leadership and key stakeholders.

Certifications (Preferred)

PMP, ITIL, andServiceNow Certified Implementation Specialist certifications with 7+ years of demonstrated experience.

About the Company

Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Inno... Know more