Job Specifications
Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We have been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re now scaling our team to meet that demand.
As we enter our next phase of growth, we’re looking for a Head of Product Operations to scale our product organisation and delivery capability. This is a pivotal leadership role for someone who thrives on building the systems, frameworks and operational infrastructure that allow product teams to move faster — with quality, predictability and compliance built in.
You’ll act as the force multiplier for our product function, enabling Senior Product Managers and Product Owners to focus on strategy and execution while you ensure they have the tools, processes and data to succeed.
The Role
This is a critical scaling role reporting to the CPO. You will design and embed world-class product operations frameworks that support our evolution from high-growth startup to mature scale-up, across both our Wealth and Assurance product lines.
You’ll bring structure without bureaucracy, governance without friction, and operational excellence without slowing innovation.
What You’ll Be Responsible For
Product Operations & Scaling
Design and implement scalable product operating frameworks
Standardise roadmap planning, prioritisation, delivery tracking and post-launch optimisation
Build repeatable launch and adoption playbooks
Own and optimise the product tech stack (roadmapping, analytics, feedback and collaboration tools)
Establish consistent product metrics frameworks and capacity planning processes
Delivery Excellence & Governance
Implement rigorous, repeatable delivery processes that ensure predictability and quality
Define clear lifecycle frameworks from discovery to launch and optimisation
Embed metrics-driven decision-making across velocity, cycle time, predictability and quality
Establish quality gates, release criteria and product governance processes
Ensure compliance, audit readiness and regulatory controls are embedded into workflows
Data & Analytics Infrastructure
Build comprehensive product analytics capability
Establish dashboards covering performance, usage and business outcomes
Create structured customer feedback loops (NPS, CSAT, feature requests, usage data)
Enable experimentation frameworks and data-led prioritisation
Ensure PMs and POs have real-time access to actionable insights
Cross-Functional Coordination
Act as the operational hub across product, engineering, commercial, customer success and leadership
Establish clear cadences for planning, reviews and releases
Coordinate cross-product dependencies and portfolio resource allocation
Align product roadmaps with go-to-market plans and company strategy
Team Enablement
Enable PMs and POs through training, coaching and best-in-class tooling
Establish product competency models and career frameworks
Create onboarding and knowledge management systems
Identify bottlenecks and drive continuous improvement
Customer & Compliance-First Operations
Embed structured customer discovery and feedback rhythms
Ensure customer voice is central to prioritisation
Build health monitoring systems for adoption, satisfaction and retention
Integrate FCA and regulatory requirements into every stage of product development
Establish documentation, audit trails and regulatory change processes
Strategic Planning & Portfolio Management
Facilitate quarterly and annual roadmap planning
Implement prioritisation frameworks balancing customer value, commercial impact and regulatory requirements
Introduce OKRs or cascading goal frameworks
Provide visibility into roadmap delivery and execution against commitments
What We’re Looking For
Experience
10+ years in product roles, including hands-on product management
5+ years in product operations, product leadership or programme management
Proven experience scaling product teams (e.g. 5–10 to 20+ people)
Strong background in RegTech, WealthTech or financial services technology
Experience working within FCA-regulated environments
Experience with AI/ML or agent-based products highly desirable
Skills & Expertise
Deep expertise in product operations frameworks and scalable systems
Strong programme management and agile delivery experience
Data-driven mindset with fluency in product metrics and analytics platforms
Experience implementing tools such as Jira, ProductBoard, Amplitude,
About the Company
AI built for Financial Services.
Aveni is an award-winning AI FinTech company. Our platform seamlessly merges advanced, industry-specific AI with human expertise for enhanced performance.
From automated admin support and quality assurance to performance assessment and Consumer Duty management, our AI assistant has been purpose-built to accelerate FS workflows.
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