Skills

Problem Solving SQL Sales Training Databases Azure Marketing Agile Artificial Intelligence Server Management Microsoft Azure

Job Specifications

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.

Learn more at tradercorporation.com.

This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales.

The Tech Ops Engineer has responsibility for troubleshooting and resolving escalated issues with databases and user interfaces. Working in a team environment, assist in providing a safe, stable, and reliable online experience for our customers.

What You’ll Do

Troubleshoot and resolve escalated issues, including root cause resolutions and suggestions for improvements
Create bug-fix and enhancement tickets for Agile Dev teams and assist with QA as required
Manage ticket escalations to 3rd party providers
Complete special projects as requested

What You Bring To The Table

Problem Solving Skills
Troubleshooting Skills
Customer Focus
Results-Oriented

Must Have Experience

University Degree in relevant field, or equivalent experience
2 – 5+ years of support experience
Solid Database and SQL skills
Experience with Microsoft Azure
Understanding of Server Management

The base salary range for this position is CAD $65k - $70k

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

What’s In It For You…

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.

About the Company

AutoTrader.ca is the leading advertising partner for Canadian automotive retailers and manufacturers. With over 25.7 million visits a month and more than 6 million total mobile app downloads, our largest automotive marketplaces - AutoTrader.ca and AutoHebdo.net - are the #1 source for all things automotive in Canada. The company offers retailers and manufacturers access to a robust audience of new and used car shoppers, best-in-class advertising services and rich data insights. AutoTrader.ca is proud to be the first to offer... Know more