Skills

Communication Customer Service

Job Specifications

Kingdom Group have an excellent opportunity for a Contract Manager to join our established and successful team.

This role is all about contract visibility. Building and supporting site teams to feel valued and role confident. Making sure every contract runs smoothly and consistently to meet the standard. Building relationships and solving problems.

An organised and structured individual, passionate about delivering cleaning excellence. A customer orientated person who understands how to deliver high standards through working with their cleaning teams.

Location: Bristol including south Wales and Exeter (Field Based).

When: We’re looking to get the right person in to the team ASAP!

Hours: 40 hours per week, Monday to Friday 08:30am - 17:00pm or to meet the demands and objectives of the primary role.

Salary: Up to £33,500 per annum + Company Car or Car Allowance.

What’s In It For You

Access to advanced / early pay scheme.
Death in Service Insurance Scheme: 1 x Salary. Available on succesful completion of trial period.
Free uniform & equipment (job role applicable).
Colleague CARE Platform - links to huge benefits, mental health & wellbeing support and much more.
Community social value days (available at Line Managers discretion and in line with CSVD policy).
Weekly recognition and reward scheme.
Refer a friend monetary scheme (terms and conditions apply).
Award winning team and supportive work environment.
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The role of Contract Manager is to maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specifications.

In the role of Contract Manager you will have the overall responsibility for the contracts assigned to you, liaising with your Senior contact manager on a daily basis (or as agreed) updating them on all matters relating to the contracts in your remit.

Experience/Qualifications

Minimum 5 years in a similar role within a service-led organisation
A driving license holder
Full five-year checkable employment history including a minimum of 2 work references, a personal credit check and right to work in the UK
Relevant other qualifications welcome
Familiarisation with audits and payroll management

Live Our Culture

Aligned to our CARE values.
Thrives working in a fast-paced, service-led, entrepreneurial environment
Confident to change the status quo and look for better ways of working with a can-do approach.
Takes ownership and accountability to follow through tasks
Champions consistency, process compliance and communication.
A confident brand ambassador, passionate about delivering service with care

Skills

Knows how to recruit, build and retain a high-performing team.
Output and results orientated.
Thinks and acts commercially
Clear and responsive communicator with strong interpersonal skills and a strong presenter
Pro-active, takes ownership, organised and detailed
Comfortable using Microsoft Office and quick to pick up internal platforms such as our auditing and rostering systems.
Uses data to use drive measurable results

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added

Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best in-class service delivery
Implement and oversee appropriate MI to monitor service delivery
Build strategic and operational level, brand ambassador relationships with your clients
Support relevant statutory compliance and other regulations
Comply with any HOW we do business process manual/s relevant to role
Support the use, maximisation, centralisation, and best-practice of ALL Kingdom Centres
To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement and share any feedback from our clients where needed
Recognise and reward and maintain the right balance between colleague happiness and drive.
Supporting disciplinary and grievance & constructive management of conflicts
Succession planning for the contract with any individuals and team members
To implement and hold monthly review meetings internally with the support Kingdom account team to discuss your contracts and sites with an overview of the account and share feedback and news where appropriate
Ensure that files are kept up to date with trackers and action plans where needed to ensure live data is readily available to be share with clients or Kingdom teams where needed.

If this sounds like you and you’d like to begin your journey with Kingdom please apply now!

About the Company

Kingdom Services Group is a market-leading and successful business. We are a collective team of passionate professionals providing self-delivered people and technology driven service solutions, to customers we can genuinely support. We offer a wide variety of specialist services to support business across the UK, including best-in-class security solutions, cleaning services, recruitment, healthcare, systems, local authority support and training. Terence Barton, our CEO has headed up the business since its inception, and King... Know more