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Managed Staffing, Inc.
System Support Specialist

System Support Specialist

On site

Indianapolis, United states

$ 41 /hour

Freelance

13-02-2026

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Skills

Jira ServiceNow Monitoring

Job Specifications

Job title: System Support Specialist

Location: 46225, Indianapolis, Indiana, United States

System Support Analyst within the Magnol.Ai team, you will be responsible for managing service operations that support digital health software and data systems. This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation. You will also utilize Jira tools to track tasks, , ensure requirements, tasks are accurately captures, and use ServiceNow to capture and timely resolution of service-related issues. The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness.

Monitor and complete CAPA items, including:

Access management and periodic access reviews

Coordination of account secret rotations

Maintain and update validation documentation to ensure alignment with regulatory and quality standards.

Provide operational support to the Magno.ai team across service workflows.

Create and manage change requests for system updates and improvements.

Generate and analyze usage and change metrics to support service performance and reporting.

Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests.

Collaborate with internal teams to support compliance, security, and continuous improvement initiatives

About the Company

Managed Staffing Inc (a Spin off from Adea) – is a Dallas, TX based firm that specializes in permanent and contract Staffing Services, in both IT and non-IT areas. As a Tier 1 supplier for customers utilizing the VMS approach, we have developed and tweaked a global sourcing and delivery model to provide temporary/contract resources for these programs. Using dedicated teams, a single point of contact, and a mature back office operation, our results have won national recognition in the marketplace across the country. Our VMS c... Know more