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Technical Support Specialist

Technical Support Specialist

On site

New hyde park, United states

$ 36 /hour

Mid level

Freelance

16-02-2026

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Skills

Communication Leadership Jira ServiceNow Customer Service Networking Windows Active Directory TCP/IP

Job Specifications

Key Responsibilities:

Deliver white glove IT support to executives, senior leadership, and high-profile end-users.
Troubleshoot, diagnose, and resolve complex desktop, laptop, mobile device, and peripheral issues (Windows/Mac).
Provide remote and onsite technical assistance with hardware/software installations, upgrades, and configurations.
Manage Active Directory, O365/Exchange, and enterprise collaboration tools.
Coordinate with vendors and internal teams to resolve escalated technical issues.
Ensure timely response, incident tracking, and closure through ITSM tools.
Maintain a high standard of professionalism, confidentiality, and customer service.

Required Skills & Experience:

5+ years of IT service desk / desktop support experience, including white glove support.
Strong expertise with Windows 10/11, Mac OS, O365, Active Directory, and MS Teams/Zoom.
Hands-on experience with networking fundamentals (VPN, DNS, DHCP, TCP/IP).
Familiarity with ticketing tools such as ServiceNow or Jira.
Excellent communication and interpersonal skills with the ability to support executive users.
Ability to work independently in a fast-paced environment with a customer-first approach.

About the Company

Feuji is a global deep tech solutions company committed to empowering businesses with advanced technology that drives innovation and growth. Over the past decade, we have established a strong foundation in automation, helping organizations streamline operations and boost efficiency. Building on this expertise, we have seamlessly expanded into AI solutions, supported by deep capabilities in data engineering and cybersecurity. We deliver impactful outcomes tailored to today's fast-evolving digital landscape. As a trusted glob... Know more