Job Specifications
As a master’s student at SE Health, you’ll gain hands-on experience contributing to real-world projects that improve lives, strengthen communities, and shape the future of health care and social innovation.
Project Summary
The Research Student – PREM (Patient Reported Experience Measure) will support the ongoing implementation and adaptation of the CESI-HCC (Client Experience Survey for Integrated Home and Community Care) — a patient-reported experience measure developed by the SE Research Centre and implemented in the OHaH business line since Q1 2024.
This placement will focus on strengthening organizational capacity for data-informed decision making related to client experience, while supporting the adaptation of CESI-HCC for transitional care populations (e.g., clients transitioning from hospital to home).
The role combines research, evaluation, stakeholder engagement, and knowledge mobilization within a real-world health system context.
Responsibilities
The student will work closely with the SE Research Centre and cross-functional leaders to:
Implementation & Learning Community Support
Support the CESI-HCC Learning Community, engaging cross-functional leaders to build organizational capacity for client experience measurement
Assist with the transition from external vendor management to in-house survey administration
Evaluate and enhance educational and knowledge mobilization resources
Support streamlining of sampling, data collection, and data management processes
Contribute to generating actionable insights from CESI-HCC data for internal and external stakeholders
Tool Adaptation & Innovation
Support adaptation of CESI-HCC for transitional care populations, including clients moving from hospital to home
Contribute to development of a new transition experience index
Assist in planning and preparation for a 2-day collaborative design meeting involving clients, caregivers, providers, and system partners
Support planning for the digitization of the CESI-HCC tool
Conduct research on best practices and standards in patient-reported experience measurement (PREMs) and health system evaluation
What You’ll Gain
Hands-on experience working with a validated patient-reported experience measure (PREM) in active implementation
Exposure to cross-functional collaboration across clinical, operational, and research teams
Experience in health services research, evaluation, and knowledge mobilization
Opportunity to contribute to system-level improvements in transitional care
Qualifications
Currently enrolled in a graduate program in Health Sciences, Public Health, Health Promotion, Gerontology, Health Services Research, Health Administration, Health Informatics, or related field
Strong interest in patient experience, evaluation, and data-informed decision making
Coursework or experience in data analysis and interpretation (quantitative and/or qualitative)
Strong organizational and communication skills
Ability to synthesize research findings into practical recommendations
Interest in health system transformation and community-based care
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
COVID-19: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose).
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com .
AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition to our team. The hiring pay range is $26.00 per hour.
About the Company
SE Health is a not-for-profit social enterprise that shares its knowledge, provides the best care, and helps each client to realize their most meaningful goals for health and wellbeing. Established in 1908 by four pioneering nurses, we have worked with purpose for more than a century to bring hope and happiness, and forever impact how people live and age at home. Today, our 8,000+ team members nationwide provide care in more places and ways than ever before, bringing health to life for over 20,000 Canadians every day. SE Hea...
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