NATO Communications and Information Agency (NCI Agency)

About the Company

We are NATO's technology and cyber experts.
We are a team of 3,000 civilian and military staff members, located in 29 sites throughout Europe and North America.

We help NATO and its member countries communicate and work together to fulfil their mission - preserve peace and security for nearly one billion citizens.

The Agency is on the frontlines against cyber threats, protecting NATO's networks 24 hours a day, seven days a week, to prevent debilitating attacks.
Our experts provide capabilities and services that are critical to NATO's ability to fulfil its core tasks of consultation, collective defence and crisis management.
We achieve this by working in partnership with industry, academia and not-for-profit organizations.

Our work helps NATO keeps its technological edge.

Listed Jobs

Company Name

NATO Communications and Information Agency (NCI Agency)

Job Title

Business Applications Service Delivery Intern

Job Description

**Job Title:** Business Applications Service Delivery Intern **Role Summary:** Support the Business Applications Service Delivery team in monitoring, administering, and providing frontline support for on‑premise and cloud (SaaS) business applications used by NATO bodies. Gain hands‑on experience in incident handling, service performance tracking, and customer‑facing service desk activities within a secure, multinational IT environment. **Expectations:** - Work independently and take ownership of assigned tasks. - Demonstrate proactive decision‑making and initiative. - Communicate clearly with users and team members at all levels. - Contribute innovative ideas to improve processes. - Maintain professionalism and confidentiality in a NATO security context. **Key Responsibilities:** - Assist service delivery managers in monitoring application performance and availability. - Perform routine administration tasks (e.g., user provisioning, configuration changes) following documented procedures. - Provide first‑line support via the service desk: log, triage, and resolve incidents and service requests. - Investigate and help resolve application issues in coordination with technical teams. - Conduct basic business administration duties, including travel and meeting arrangements and proper documentation filing. - Record and maintain accurate incident and request logs; ensure compliance with service management standards. **Required Skills:** - Basic knowledge of on‑premise and SaaS business applications. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication skills. - Customer‑service orientation with ability to handle requests promptly. - Familiarity with standard digital tools (e.g., Office suite, ticketing systems). - Ability to work in a structured environment and follow established procedures. - Good interpersonal skills; capable of building relationships across diverse teams. **Required Education & Certifications:** - Currently enrolled in, or recent graduate (within 12 months) of, a university‑level program in Information Technology, Computer Science, Business Administration, or a related field. - No specific certifications required; eligibility requires citizenship of a NATO member country.

Braine-le-comte, Belgium

On site

Fresher

09-02-2026

Company Name

NATO Communications and Information Agency (NCI Agency)

Job Title

IT Service Management (ITSM) Service Operations Intern

Job Description

Job Title: IT Service Management (ITSM) Service Operations Intern Role Summary: A 6‑month internship focused on core IT Service Management activities within a live operational environment. The intern supports incident handling, service request processing, monitoring, reporting, and knowledge management under supervision, gaining foundational ITSM experience and insight into NATO’s service operations. Expectations: • Complete on‑the‑job training and learning objectives. • Participate in operational meetings and observe daily service activities. • Deliver small defined support tasks, including documentation, report preparation, and knowledge base updates. • Demonstrate initiative, willingness to learn, and ability to work in a diverse team. Key Responsibilities: 1. Assist with incident identification, registration, categorization, and resolution support. 2. Support service request handling and service quality follow‑up. 3. Contribute to monitoring practices and performance data collection. 4. Compile and circulate reports and data for performance reviews. 5. Maintain and update the knowledge management database, drafting and formatting Knowledge Base articles. 6. Attend operational review meetings as an observer and provide brief inputs when appropriate. Required Skills: - Basic knowledge of ITSM concepts (incident, request, change, problem, and knowledge management). - Strong written and verbal communication. - Proficiency with Microsoft Office tools (Word, Excel, PowerPoint). - Ability to learn and use ITSM software tools. - Analytical skills for data collection and reporting. - Adaptability, initiative, and teamwork orientation. Required Education & Certifications: - Current enrolment in an undergraduate or postgraduate program in Information Technology, Computer Science, or related field. - Minimum GPA of 3.0 (or equivalent). - ITIL Foundation certification preferred (not mandatory). - Eligibility to obtain NATO security clearance.

Mons, Belgium

On site

Fresher

09-02-2026

Company Name

NATO Communications and Information Agency (NCI Agency)

Job Title

Procurement Policy Intern

Job Description

**Job Title:** Procurement Policy Intern **Role Summary:** Six‑month internship supporting the Office of the Chief of Acquisition at NATO Communications and Information Agency. Under the Head of Acquisition Policy, the intern assists in developing, drafting, and reviewing procurement and contracting standardization guidance, conducts research and analysis, and contributes to policy publication and administrative tasks. **Expectations:** - Follow established procedures and digital tools to perform routine administrative duties. - Produce and edit policy content under supervision, ensuring accuracy and compliance. - Conduct research, evaluate alternatives, and formulate evidence‑based recommendations. - Support the collation, testing, and publishing of procurement‑related documents. - Demonstrate initiative, decision‑making, and effective networking within an international team. **Key Responsibilities:** 1. Draft, review, and update procurement policies, procedures, and guidance documents. 2. Perform literature and market research to support policy development and taskings. 3. Analyze alternatives, draw conclusions, and prepare recommendation reports for senior management. 4. Author and configure content items; execute pre‑planned testing activities and record findings. 5. Assist with data collation, document publishing, and adherence to established publishing guidelines. 6. Provide routine business‑administration support (e.g., filing, travel and meeting arrangements). **Required Skills:** - Strong written communication and document‑authoring abilities. - Analytical and research competence; ability to evaluate alternatives and synthesize findings. - Proficiency with standard office software and digital content‑management tools. - Organizational skills for routine administrative tasks and record‑keeping. - Initiative, decision‑making, and ability to work independently with minimal supervision. - Interpersonal skills for networking and collaborating across diverse, multinational teams. **Required Education & Certifications:** - Currently enrolled in or recently completed a Bachelor’s or Master’s program in Business Administration, Public Administration, Procurement, Law, International Relations, or a related field. - No specific certifications required; eligibility for NATO security clearance preferred.

Brussels, Belgium

On site

Fresher

09-02-2026

Company Name

NATO Communications and Information Agency (NCI Agency)

Job Title

IT Change Coordinator Internship

Job Description

**Job Title** IT Change Coordinator Internship **Role Summary** Support the Enterprise Toolset Team in daily IT Change Management activities within a NATO agency’s Chief Service Operation. Track, facilitate and document change requests, ensure adherence to procedures, maintain configuration records, and provide customer‑service support for incident and service‑request logging. **Expectations** * 6‑month full‑time internship (starting 1 March or 1 September). * Secure NATO security clearance before start. * Work independently on assigned projects and initiatives. * Demonstrate initiative, decisiveness, and the ability to innovate within established processes. **Key Responsibilities** 1. Coordinate day‑to‑day IT change workflows, applying change‑control tools and techniques. 2. Record, track, and report on change requests; maintain audit trails and documentation. 3. Assist with configuration‑management tasks: logging, tracking, verifying configuration items and corrections. 4. Participate in audits to validate configuration accuracy and undertake corrective actions under guidance. 5. Log incidents and service requests, provide timely customer‑service support, and maintain accurate records. 6. Collaborate with the Enterprise Toolset Team and other stakeholders to ensure smooth execution of changes. **Required Skills** * Understanding of change‑control procedures for standard and low‑risk changes. * Basic configuration‑management knowledge (logging, tracking, auditing). * Incident and service‑request handling with clear record‑keeping. * Strong written and oral communication; proficiency in English required, knowledge of another NATO language desirable. * Self‑directed work ethic, quick decision making, and a proactive attitude. **Required Education & Certifications** * Student or recent graduate (within last 12 months) of a university‑level degree (any discipline). * Nationality of a NATO member country. * No mandatory certifications listed; relevant ITIL or change‑management training is advantageous.

Mons, Belgium

On site

09-02-2026