- Company Name
- KYOCERA Document Solutions UK
- Job Title
- Group Technical Director
- Job Description
-
**Job Title**
Group Technical & Services Director
**Role Summary**
Provide executive leadership across technology, services, transformation, and marketing for a UK‑based print/ICT group. Own and drive group‑wide functions—Professional Services (Pre‑Sales, Technical Delivery, Client Success), Service Strategy & Design, Internal Systems & IT, Software Development, Data & MI, Vendor Management, Business Transformation, and Group Marketing. Blend CIO/CTO responsibilities with designing, delivering, and scaling IT services, ensuring alignment with commercial objectives and P&L ownership.
**Expectations**
- Senior strategist with proven commercial acumen; ideally owns a cost centre or full P&L.
- Extensive leadership experience in professional services or technology‑centric organizations.
- Deep expertise in IT, cyber security, cloud, ICT systems, service delivery, and transformation.
- Strong background in service management (ITIL), operational governance, and vendor/partner relationships.
- Excellent stakeholder influence, communication, and data‑driven decision‑making.
- Track record of leading cross‑functional change and digital enablement in complex, customer‑centric environments.
**Key Responsibilities**
- Lead executive agenda for technology, services, transformation, and group marketing, reporting to Managing Director/GM.
- Drive alignment between technology strategy, service design, and business objectives; ensure robust governance for internal IT, cyber security, service operations, and systems.
- Oversee Pre‑Sales to deliver commercially sound, properly scoped solutions; manage Technical Delivery resources and quality.
- Expand Client Success function to enhance value, renewals, and contract expansion.
- Own service governance frameworks, standards, performance metrics; lead internal systems, software development, and IT operations for scalability and innovation.
- Shape and execute the group’s Data Strategy; embed data governance, insights, and advanced analytics.
- Strengthen vendor and partner relationships for maximum value, commercial benefits, and innovation.
- Lead the group’s transformation roadmap; champion digital enablement, automation, and continuous improvement.
- Co‑lead marketing strategy with Head of Marketing to build brand presence, demand generation, and align marketing with service‑led propositions.
**Required Skills**
- Executive leadership & strategic planning
- Commercial management & P&L ownership
- ITIL or equivalent service‑management framework
- Cloud architecture, cyber security, ICT systems
- Software development lifecycle & internal systems management
- Data governance, BI/Microsoft Power BI, advanced analytics
- Vendor & partner management
- Change management & business transformation
- Strong stakeholder influence & communication
- Data‑driven decision making
**Required Education & Certifications**
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related discipline.
- MBA or equivalent business leadership qualification preferred.
- ITIL Foundation/Associate or higher (v4 preferred); PMP or Prince2 certification advantageous.
- Relevant cloud or cyber security certifications (e.g., AWS, Azure, CISSP) highly desirable.