Job Specifications
Group Technical & Services Director
Location: Office‑based with Hybrid Working
About Us
Kyocera Document Solutions UK Group (KDUK‑G) is a leading provider of print manufacturing and ICT solutions, comprising Kyocera Document Solutions UK, Annodata, and MCL. With around 420 employees, we are committed to delivering innovative, high‑quality services that support our customers’ digital transformation journeys.
As we continue evolving from a traditional manufacturer to a modern managed services provider, we are seeking a dynamic and commercially astute Group Technical & Services Director to play a pivotal role in our transformation.
The Opportunity
This is a critical strategic leadership role reporting directly to the Managing Director/General Manager. You will own and drive multiple group‑wide functions including:
Professional Services (Pre‑Sales, Technical Delivery, Client Success)
Service Strategy & Design
Internal Systems & IT
Software Development
Data & MI
Vendor Management
Business Transformation
Group Marketing (independent from Sales)
This role blends CIO and CTO responsibilities with responsibility for designing, delivering and scaling our IT services proposition. You will help shape and accelerate Kyocera’s growth, innovation, and operational excellence across the UK Group.
Key Responsibilities
Strategic & Operational Leadership
Provide executive leadership across technology, services, transformation, and marketing.
Drive alignment between technology strategy, service design, and business objectives.
Ensure robust governance across internal IT, cyber security, service operations and systems.
Professional Services
Lead Pre‑Sales, ensuring solutions are effectively scoped, governed and commercially strong.
Oversee Technical Delivery and resource management to ensure seamless, high‑quality implementation.
Grow the Client Success function, improving customer value, renewals and contract expansion.
Service Strategy & Design
Own service governance frameworks, standards and performance measures.
Lead internal systems, software development and IT operations to ensure stability, scalability and innovation.
Shape and execute the Group’s Data Strategy, embedding data governance, insight capabilities and advanced analytics.
Strengthen vendor and partner relationships to maximise value, commercial benefits and innovation.
Business Transformation
Lead the Group’s transformation roadmap, supporting its evolution into a service‑led technology business.
Drive cross‑functional change, digital enablement, automation and continuous improvement.
Marketing Leadership
Co‑lead marketing strategy with the Head of Marketing, ensuring strong brand presence and demand generation.
Align marketing with transformation goals and service‑led propositions.
About You
We are looking for a senior leader who brings:
Essential Experience
Extensive leadership within professional services and/or technology‑centric environments.
Strong commercial acumen – ideally with cost centre or full P&L ownership.
Proven experience in IT, cyber security, cloud, ICT systems, and service delivery.
Strong background in transformation, service management (ITIL), and operational governance.
Experience working within MSP, ICT services or complex, customer‑centric organisations.
Leadership Attributes
A strategic thinker with exceptional influencing and stakeholder‑management capability.
Collaborative, adaptable and credible, with a track record of leading senior teams.
Excellent communication skills, with professional gravitas and customer‑facing confidence.
Data‑driven mindset with the ability to interpret MI/BI insights and drive evidence‑based decisions.
Why Join Us?
Opportunity to lead significant transformation in a high‑growth strategic area.
Autonomy, influence and visibility at the highest levels.
A role with organisation‑wide impact at a pivotal time in our evolution.
A culture grounded in innovation, collaboration and continuous improvement.
What we can offer you
Salary (Competitive) + Car Allowance
25 days holiday
The ability to Buy and Sell holiday
A Volunteer Day
Life Assurance (4 x base salary)
Pension Scheme
Company sick pay
Employee Assistance Programme
Coaching and Mentoring
Cycle2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
Access to additional discounts / perks
EyeCare - Access to money off for glasses and sight test
Flu Jab
Eligibility for Costco Membership
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated w
About the Company
Kyocera Document Solutions UK is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organisations p...
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