- Company Name
- Vorboss
- Job Title
- Operations Analyst (Maternity Cover 1 year - FTC)
- Job Description
-
**Job Title:** Operations Analyst
**Role Summary:** Support the Operations team in optimizing processes, ensuring data accuracy, and driving data-informed decisions across departments to enhance efficiency and alignment with business objectives.
**Expectations:** Maintain systems integrity, troubleshoot operational tools, resolve cross-platform discrepancies, and collaborate on strategic operational improvements to sustain revenue accuracy and compliance.
**Key Responsibilities:**
- Ensure data consistency and accuracy across contracting, delivery, finance, and billing systems throughout the customer lifecycle.
- Provide second-line support for customer-contract tools, resolving system issues escalated from frontline teams.
- Conduct system reconciliations (CRM, billing, finance) to resolve discrepancies and protect revenue integrity.
- Govern product-setup processes, maintaining aligned pricing and configuration in operational systems.
- Facilitate workflow upgrades, translating commercial requests into system actions and validating process outcomes.
- Map and document interdepartmental processes, identifying automation opportunities and minimizing manual tasks.
- Analyze operational data to identify trends, inefficiencies, and actionable recommendations.
- Develop performance dashboards and KPI reports for leadership to track real-time operational metrics.
- Oversee complex contracting processes, coordinating service novation, provisioning, and billing during transitions.
- Track cross-functional initiatives, managing timelines, risks, and progress updates.
- Monitor compliance and risk exposure, implementing controls to meet regulatory and operational standards.
- Maintain updated SOPs and knowledge bases for consistent operational best practices.
- Provide administrative and analytical support to senior operations leadership.
**Required Skills:**
- Strong analytical problem-solving capabilities to extract insights from complex data systems.
- Proficiency in Excel, SQL, Power BI, and ERP systems (Microsoft Dynamics 365 preferred).
- Process-orientation with expertise in operational workflow optimization.
- Clear communication skills to present findings to technical and non-technical stakeholders.
- High attention to detail and ability to prioritize tasks in dynamic environments.
- Proactive, investigative problem-solving approach with ownership of resolution.
- Experience in operations, business analysis, revenue assurance, or similar roles.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Finance, Engineering, or related field.
- Prior experience in operations or data-driven analysis roles (2+ years).
- Familiarity with contract lifecycle management and financial reporting principles.
- Certifications in data analytics, ERP tools (e.g., Microsoft Dynamics 365), or process improvement (e.g., Lean/Six Sigma) preferred.