Zeplug

www.zeplug.com

2 Jobs

189 Employees

About the Company

Le virage vers l'electrique est desormais une evidence, mais la recharge reste l'un des principaux freins a l'achat d'une voiture electrique. C'est pour cela que la mission de Zeplug reste inchangee depuis presque 10 ans : encourager la transition energetique de tous, en facilitant le passage a la mobilite electrique. Depuis 2014, Zeplug s'engage a offrir une solution de recharge pour vehicules electriques, simple et accessible a tous. Decouvrez nos offres cle en main qui transforment la maniere dont vous vivez votre mobilite electrique et vous vous rechargez : Vous etes coproprietaire ou gestionnaire ? Nous equipons votre copropriete d'une solution de recharge sans frais pour la copropriete. Et chaque residant decide ou non d'installer une borne de recharge sur sa place de parking et de profiter du service Zeplug. Vous etes une entreprise et vous souhaitez installer des bornes de recharge dans votre immeuble de bureaux ? Zeplug resout l'equation de la recharge dans les immeubles de bureaux avec une solution sans frais pour l'immeuble de bureaux. Vous etes une entreprise et vous souhaitez equiper d'une borne de recharge vos collaborateurs ? Zeplug propose une offre 100% par abonnement, sans investissement initial pour l'entreprise, cle en main et flexible au domicile du collaborateur pour faciliter la transition de votre flotte vers la mobilite electrique. Zeplug en 2023 c'est : - 200+ collaborateurs - Une integration a la promotion 2023 du programme French Tech FT120 - Une ambition europeenne grace a notre fusion avec ChargeGuru - 20+ partenaires constructeurs (BMW, Mini, Volvo, Porsche, MG Motors..) - 15 000+ coproprietes validees soit 1 million+ de places de parking equipables - Une certification Ecovadis medaille de bronze L'impact de nos clients en 2023 : - 2,3 millions+ de litres d'essences economises - 5 000 tonnes de CO2 evitees

Listed Jobs

Company Name: Zeplug
Job Title: CDD - Customer success assistant
Job Description: Job Title: Customer Success Assistant Role Summary: Provide B2B customer support for key accounts, handling inquiries, resolutions, and process improvement initiatives to ensure high-quality service delivery. Expectations: • 5‑month fixed‑term contract • Minimum academic level: Bac+2 (Bachelor) to Bac+5 (Master) • 1‑year+ relevant experience in sales, order‑to‑cash (ADV), or customer service, preferably with B2B clientele • Proactive, detail‑oriented, autonomous, and customer‑centric mindset Key Responsibilities: • Respond to customer inquiries via email and phone, delivering clear and empathetic communication • Analyse and resolve issues such as refunds, access problems, or system anomalies using tools (Salesforce, Zuora) • Ensure adherence to service level agreements, delivering timely and accurate responses • Document all interactions and resolution steps in the CRM system for auditability • Collaborate with cross‑functional teams (sales, finance, technical) to address complex requests • Identify recurring issues and propose corrections or process enhancements to improve service quality • Maintain up‑to‑date knowledge of product offerings, policies, and internal procedures Required Skills: • Excellent written and verbal communication in French (Mandarin/Bilingual not mandatory) • Strong problem‑solving and analytical capabilities • Experience with CRM platforms (Salesforce preferred) and billing/finance tools (Zuora or equivalent) • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Ability to manage multiple priorities, work independently, and meet SLAs • Collaborative attitude and a willingness to provide constructive feedback Required Education & Certifications: • Academic qualification: Bachelor's degree (Bac+2) or higher in business, commerce, or related field • Professional certifications: Salesforce Administrator or equivalent CRM certification is a plus but not mandatory ---

Paris, France

Hybrid

16-02-2026

Company Name: Zeplug
Job Title: Team Leader Business Developper B2C - F/H
Job Description: **Job Title** Team Lead Business Development – B2C **Role Summary** Lead a B2C sales team, driving both commercial growth and team performance. Manage high‑value leads, close complex deals, and coach the team to exceed sales targets in a fast‑growing environment. **Expectations** - Minimum 5 years of sales experience, preferably in long or complex cycles. - Proven management or coaching experience. - Strong commercial mindset, results orientation, and ability to work autonomously. **Key Responsibilities** - **Commercial Development (50 %)** - Own end‑to‑end sales cycle: lead qualification, negotiation, contract, and closing with individual customers and association boards. - Manage VIP/strategic client portfolio with rapid, high‑quality service. - Convert high‑potential inbound leads and drive revenue growth. - **Team Management & Performance (50 %)** - Coach sales staff on techniques, messaging, objection handling, and posture. - Conduct targeted call listening and give constructive debriefs. - Analyse lost/lagging opportunities to identify bottlenecks and improvement levers. - Escalate complex cases, coordinate internal stakeholders, and report on KPIs. - Propose process, tool, and system enhancements to the commercial director. **Required Skills** - **Commercial**: Mastery of full sales process; clear, value‑driven communication; results focus; CRM proficiency. - **Managerial**: Leadership, team motivation, coaching, performance tracking, constructive feedback. - **Soft Skills**: Resilience, analytical mindset, independence, prioritisation, adaptability to a fast‑moving start‑up scale‑up environment. **Required Education & Certifications** - Bachelor’s (Bac+3) to Master’s (Bac+5) in business, economics, or related field (e.g., IAE, business school, university). - Relevant certifications (e.g., sales, leadership) are an advantage but not mandatory.