- Company Name
- Entrada Therapeutics
- Job Title
- Lab IT Support Associate (CONTRACT)
- Job Description
-
**Job Title:**
Lab IT Support Associate (Contract)
**Role Summary:**
Provide Tier‑2 technical support for laboratory information systems, instrument PCs, and end‑user devices in a regulated life‑sciences environment. Bridge the gap between scientists, lab managers, and IT to maintain system uptime, data integrity, and compliance with GxP/FDA standards.
**Expectations:**
- Deliver high‑quality, proactive support with clear communication to both technical and non‑technical stakeholders.
- Resolve escalated issues independently and maintain effective documentation.
- Ensure operational excellence, regulatory compliance, and security of laboratory IT assets.
**Key Responsibilities:**
1. **Lab Systems & Infrastructure Support**
- Deploy, configure, and maintain instrument PCs, data acquisition software, and integrations (ELN, LIMS, Chromeleon, Sciex, Waters, ThermoFisher, Cytiva, SDMS).
- Manage connectivity between instruments, networks, and data storage.
- Troubleshoot and resolve hardware/software issues for controllers and specialized applications.
- Monitor system uptime, stability, and performance for scientific workflows.
2. **Compliance & Documentation**
- Follow IT SOPs, change‑management, and validation procedures for lab systems.
- Ensure alignment with GxP, FDA, and other regulatory requirements.
- Document troubleshooting steps, resolutions, and system configurations.
- Enforce security policies: patching, access controls, audit trails, backups, and data retention.
3. **Collaboration & Continuous Improvement**
- Partner with scientists, lab managers, and IT colleagues to understand requirements and deliver tailored solutions.
- Support onboarding, training, and documentation for lab workflows.
- Coordinate with vendors for upgrades, repairs, and integration projects.
- Stay current with emerging technologies in laboratory informatics and drive automation initiatives.
4. **End‑User & Desktop Support**
- Provide Tier‑2 support for desktops, laptops, mobile devices, video conferencing hardware, and peripherals.
- Manage Windows and macOS environments, Microsoft 365, Zoom, Teams, and other collaboration tools.
- Handle onboarding/off‑boarding, access management, software deployment, and asset inventory.
- Maintain patching, antivirus, and encryption compliance.
**Required Skills:**
- Proficient in troubleshooting Windows and macOS systems.
- Experience configuring and supporting laboratory instruments and data acquisition software.
- Knowledge of network connectivity, storage solutions, and integration with enterprise platforms (ELN, LIMS, Chromeleon, etc.).
- Understanding of GxP, FDA, and regulatory documentation/compliance.
- Strong communication, service‑oriented mindset, and a proactive problem‑solving approach.
- Ability to maintain accurate documentation, change‑management records, and asset inventories.
- Vendor coordination and project collaboration skills.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field.
- Minimum 2–3 years of IT support experience in a regulated life‑sciences or laboratory setting.
- Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
---