Job Specifications
The Organization
What's happening at Entrada Therapeutics? Entrada is a clinical-stage biopharmaceutical company aiming to transform the lives of patients by establishing a new class of medicines that engage intracellular targets that have long been considered inaccessible.
Our Endosomal Escape Vehicle (EEV(tm))-therapeutics are designed to enable the efficient intracellular delivery of a wide range of therapeutics into a variety of organs and tissues, resulting in an improved therapeutic index. Through this proprietary, versatile and modular approach, Entrada is advancing a robust development portfolio of RNA- and protein-based programs for the potential treatment of neuromuscular and ocular diseases, among others.
Our lead oligonucleotide programs are in development for the potential treatment of people living with Duchenne who are exon 44, 45, 50 and 51 skipping amenable. Entrada has partnered to develop a clinical-stage program, VX-670, for myotonic dystrophy type 1.
We are a tight-knit team of experts and leaders in both therapeutic development and rare diseases and are excited to grow and attract colleagues who are ready to join a high-energy, dedicated team that likes to get things done and dramatically improve the lives of patients and their families.
The Perfect Addition to Our Team
You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You're equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.
You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence. Whether you're troubleshooting a GxP lab instrument PC or helping a new hire get set up on Day 1, you consistently deliver high-quality support with professional and care.
The Opportunity
We are seeking a detail-oriented and proactive Lab IT Support Associate to provide technical support for laboratory systems and users in a life sciences environment. This role bridges the gap between scientists and IT, ensuring laboratory operations run efficiently, securely, and in compliance with industry regulations.
In this role, you will serve as a key IT resource--resolving escalated issues, supporting GxP lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.
This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.
Responsibilities
Lab Systems & Infrastructure Support
Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
Support connectivity between lab instruments, networks, and data storage solutions
Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
Ensure system uptime, stability, and performance for scientific workflows
Compliance & Documentation
Follow IT SOPs, change management, and validation procedures for lab systems
Ensure lab systems align with GxP, FDA, and other regulatory requirements
Document troubleshooting steps, resolutions, and system configurations
Enforce security policies for lab systems, including patching, access controls, and audit trails
Ensure scientific data is properly backed up, stored, and retrievable
Collaboration & Continuous Improvement
Work closely with scientists, lab managers, and IT colleagues to understand requirements and deliver tailored solutions
Support onboarding, training, and documentation for lab IT systems and instrument workflows
Partner with vendors for instrument/software upgrades, repairs, and integration projects
Stay current with emerging technologies in laboratory informatics and IT infrastructure
Drive automation and process improvements to enhance lab productivity and reduce manual effort
End-User & Desktop Support
Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
Assist with onboarding/offboarding, access management, and software installation
Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
The Necessities
At Entrada, our passion for science, our devotion to patients and our values drives our behavior:
Humanity - We genuinely care abo