- Company Name
- Cérélia North America
- Job Title
- IT Support Specialist
- Job Description
-
**Job Title**
IT Support Specialist
**Role Summary**
Provide technical support for internal and remote users, troubleshoot hardware, software, networking issues, configure user accounts, and maintain IT systems. Handle help‑desk tickets, perform equipment maintenance, and document processes, with on‑call and after‑hours support as needed.
**Expectations**
- Deliver timely, effective support to minimize downtime.
- Maintain high standards of service quality and responsiveness.
- Collaborate with team members and management to improve IT workflows.
- Stay current with IT policies, security protocols, and industry best practices.
**Key Responsibilities**
- Provide user‑level support for computers, printers, and related hardware.
- Troubleshoot Windows applications and network problems.
- Configure, manage, and maintain user accounts and mailboxes (Active Directory, Exchange, Office 365).
- Install, repair, and perform preventive maintenance on computers, handheld devices, and Zebra printers.
- Monitor and maintain printers, copiers, and fax machines.
- Assist with procurement, inventory, and implementation of new computer equipment.
- Support onboarding/offboarding processes, including user access rights and log management.
- Set up IT equipment and audiovisual systems for meetings and events.
- Maintain technical documentation of systems, processes, and configurations.
- Review logs (backup, system, security) and report/fix issues.
- Provide basic user training on daily applications (MS Office, related software).
- Participate in on‑call rotation and occasional weekend work.
- Execute other duties as directed by the System Administrator.
**Required Skills**
- 1–2 years of IT support experience in a professional environment.
- Proficiency with Windows operating systems, networking concepts (TCP/IP, DHCP, DNS, VPN).
- Experience administering Active Directory, Exchange, Office 365, and basic Azure services.
- Knowledge of network security fundamentals and monitoring tools.
- Strong troubleshooting, problem‑resolution, and escalation abilities.
- Excellent interpersonal, communication, and customer‑service skills.
- Ability to document procedures clearly and concisely.
- Self‑motivated, flexible, and able to work independently or collaboratively.
**Required Education & Certifications**
- University degree or college diploma in IT, Computer Science, or related field, or equivalent work experience.
- IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous but not mandatory.