Job Specifications
Are you a “foodie” and love cookies, muffins and pancakes? Are you are looking for a company where we place high value on teamwork, collaboration, innovation? Are you looking to gain experience and grow your career with a successful international company?
If you are looking to do the best work of your career, be a part of an extraordinary company and have a passion for what we do, we want to hear from you!
Cerelia Bakery Canada (Formerly English Bay Batter) is currently looking to add some awesome new team members to our facility in Mississauga, ON.
About Cerelia Bakery Canada:
We develop and produce exceptionally high-quality products including: Fresh & frozen cookie dough and muffin batter in pre-portion sizes and scoop and bake pails for the foodservice industry as well as in-store bakeries of North American grocery, mass and club stores.
Our baked gourmet cookies and muffins are produced for distribution through multiple channels, including quick service restaurants. Refrigerated products including cookie, pastry and biscuit dough sold to North American Grocery Stores in a variety of formats including canister, chub, break-and-bake and place-and-bake.
Our Research and Development is on-going, aimed at introducing new and exciting products to complement our delectable bakery lines. We are an aggressive, flexible company dedicated to providing quality products that satisfy customer needs and marketplace demands.
Most importantly, we are GROWING. As we grow, our team members grow with us!
THE ROLE:
The IT Support Specialist will provide technical support to internal and remote users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes. In addition to troubleshooting network and hardware issues, you will configure new software and oversee application updates.
Essential Job Duties:
Provide user level technical support for computers, printers, and various hardware items
Provide user level technical support related to the system applications and other pertinent software applications
Setup and maintain user accounts and mailboxes
Assist with diagnosing and quickly resolving a wide range of Windows applications and networking problems to help minimize downtime
Provide user level training on daily applications including but not limited to MS Office, related applications, and other basic computer related skills
Assist with procurement, inventory, and implementation of new computer equipment and technologies
Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance
Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees
Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks
Daily check various logs (backup, etc.) and fix/report any issues
Work schedule includes on-call and after-hours support on a rotating schedule – weekend work may be required on occasion
Performs the installation, repair and preventative maintenance of computers, Handheld devices, Zebra printers and related systems
Other duties assigned by the System administrator as required
What you bring to the table:
1-2 years of experience in an Information Technology environment
University degree, college diploma in any IT discipline or appropriate experience in lieu of
Familiarity with the following platform/technologies: Networking, Active Directory, Hyper-V, Azure, Exchange, and Office 365 administration
Experience and/or knowledge of various networking systems concepts including email, network security, network protocols, etc
Relevant industry certifications would be considered an asset
Strong facilitation, negotiation and issue resolution skills
Excellent interpersonal and communication skills
What you will receive in return:
Annual base pay of between CAD$50K-$55K
Fully Employer Paid Medical, Dental, Vision, and Life
3 Weeks Paid Vacation
4 Paid Floater Days per year
RRSP match
Comprehensive training program, tailored to each individual - regardless if you're a food manufacturing veteran or new to the industry, we will ensure you receive the training you need to succeed
Clean and safe production facility
Friendly working environment
Career advancement opportunities
If you are eager and excited to work with a company driven by quality, commitment to excellence, and an awesome product, we want to hear from you!
Job Type: Full-time
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About the Company
Cerelia, is a global food company with small-town roots. We are dough and batter experts and proudly serve chilled dough and pancake products across Europe, Asia, and North America. Being a leading producer with cutting-edge production capabilities, we offer a large range of products: rolled dough, pizza dough, pastries, cookies, crepes, and pancakes. We have launched an organic line and also offer gluten-free, lactose-free, and vegan products. Cerelia's products are commercialized under its clients' brands, both retailers a...
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