- Company Name
- MODE SEARCH Ltd.
- Job Title
- Head of Retail - Luxury fashion brand
- Job Description
-
**Job title**
Head of Retail – Luxury Fashion Brand
**Role Summary**
Lead and scale the physical retail business of a purpose‑driven luxury accessories brand. Own retail strategy, commercial performance, and people leadership across the store network, ensuring consistent brand execution, profitability, and an elevated customer experience.
**Expactations**
- Drive sales growth, profitability, and operational productivity.
- Deliver retail P&L responsibility, accurate forecasting, and budgeting.
- Build and retain high‑performing, customer‑obsessed retail teams.
- Ensure seamless omnichannel integration with e‑commerce, marketing, merchandising, finance and operations.
**Key Responsibilities**
- Define and implement retail strategy aligned with brand vision and commercial goals.
- Lead planning and execution of new store openings, pop‑ups, and flexible formats.
- Create trading plans, key moments, launches, and in‑store activations.
- Champion luxury customer experience, visual merchandising, storytelling and clienteling/CRM strategy.
- Oversee staffing, scheduling, inventory, compliance and health & safety across all locations.
- Act as primary escalation point for daily retail operations.
- Recruit, train, coach, and succession‑plan store leadership; develop performance culture.
- Partner cross‑functionally to deliver seamless omnichannel experience.
- Leverage data and insights for continuous improvement and decision‑making.
**Required Skills**
- 10+ years retail leadership in luxury fashion or accessories, managing multi‑site operations.
- Proven record of strong commercial performance and P&L management.
- Deep knowledge of luxury service standards, clienteling and CRM.
- Hands‑on, coaching‑oriented people leadership.
- Ability to design and implement scalable operational processes.
- Strong collaborative and influencing skills with senior stakeholders.
- Agile mindset for fast‑paced, high‑growth environments.
- Data‑driven analytical capability.
**Required Education & Certifications**
- Bachelor’s degree in Business, Retail Management, Fashion, or related field (preferred).
- Relevant professional certifications (e.g., Retail Management, Luxury Brand Management) are a plus.