Travel Chapter

About the Company

With over 30 years’ experience in the holiday letting industry, The Travel Chapter is one of the leading agencies specialising in self-catering accommodation across the UK. Our expert teams provide an exceptional service to thousands of holiday property owners throughout the UK and thousands of holidaymakers looking to enjoy some quality time away. A personal approach lies at the heart of our business, with regional offices and local property account managers across the country providing an unrivalled face-to-face service. Behind the scenes, hundreds of dedicated team members keep bookings coming in around the clock, helping potential customers find their perfect accommodation match. Our promise? Simple, stress-free and successful letting. Whether you’re a holiday home owner looking to unlock your property’s potential, or a dynamic individual embarking on the next chapter in your career, we’d love to hear from you. *5-star, Platinum Trusted Service Award 2020 from Feefo - exceptional service as standard*

Listed Jobs

Company Name

Travel Chapter

Job Title

Service Desk Analyst

Job Description

Job title: Service Desk Analyst Role Summary: Provide first‑ and second‑line IT support across the organization, manage incident tickets in Jira, troubleshoot hardware, software, and network issues, perform hardware upgrades, and assist with IT projects and on‑site support as required. Expectations: Deliver support within agreed SLAs, maintain clear ticket updates, prioritize workload efficiently, communicate effectively in written and verbal form, work independently and in a team‑focused, fast‑paced environment, and possess a full UK driving licence. Key Responsibilities - Respond to and resolve end‑user incidents and service requests. - Log, track, and close tickets in Jira, ensuring timely communication. - Troubleshoot and repair hardware (memory, hard drives, peripherals). - Resolve software issues on Windows, macOS, and Linux platforms. - Escalate complex problems to 2nd/3rd line engineers. - Execute routine hardware upgrades and maintenance tasks. - Support broader IT projects and initiatives. - Travel to additional offices to provide on‑site assistance. Required Skills - Minimum 2 years of 1st‑ and 2nd‑line IT support experience. - Proficiency with Jira or equivalent ticketing system. - Strong diagnostic skills for hardware and software problems. - Fundamental networking knowledge (TCP/IP, LAN/WAN). - Experience supporting Microsoft environments; familiarity with Apple and Linux is a plus. - Clear, concise written and verbal communication. - Self‑motivated, proactive, and able to manage multiple priorities. Required Education & Certifications - Relevant IT qualification or certification preferred (e.g., CompTIA A+, ITIL Foundation). Additional Desired Experience (bonus) - Microsoft 365 administration, Active Directory, or AWS knowledge. - PowerShell scripting. - Advanced support for Apple or Linux technologies.

Norwich, United kingdom

On site

Junior

27-03-2026