Service Desk Analyst

Skills

Job Specifications

Location: Norwich or Bideford (on-site)

Employment Type: Contract (2-3 Months)

Rate: £22 to £30 per hour

Hours: Full time

Your next chapter

At Travel Chapter, we’re proud to be a B Corp and a people-first business. Behind every great experience for our guests, owners and colleagues is a reliable, responsive tech function and that’s where you come in.

We’re looking for a Service Desk Analyst to join our IT team on a contract basis, supporting colleagues across the business with day-to-day technical and operational issues. This is a fast-paced, hands-on role where you’ll play a key part in keeping our systems running smoothly.

What You’ll Be Doing

Providing 1st and 2nd line support to end users across the business, resolving issues efficiently and in line with SLAs
Managing and prioritising tickets through Jira, ensuring clear updates and timely resolution
Troubleshooting hardware, software and business system issues
Supporting across Microsoft, Apple and Linux environments
Escalating more complex issues to 2nd and 3rd line engineers where needed
Carrying out hardware upgrades and repairs such as memory and hard drive replacements
Supporting wider IT projects as required
Travelling to other offices when needed to provide on-site support

What you’ll bring

At least 2 years’ experience providing 1st and 2nd line IT support
Strong experience using Jira or similar ticketing systems to manage workloads
Confident troubleshooting across hardware and software issues
Good working knowledge of networking fundamentals such as TCP/IP
Experience supporting Microsoft environments, with exposure to Apple and Linux a bonus
Clear and confident communication skills, both written and verbal
A proactive, team-focused approach and the ability to work at pace
A full UK driving licence

It’s a bonus if you have

Experience with Microsoft 365 administration
Exposure to Active Directory or AWS
Experience with PowerShell
Broader experience supporting Apple or Linux technologies

Why join us?

At Travel Chapter, we’re the holiday home people. We care about doing things the right way for our guests, owners, communities and each other. You’ll be joining a supportive team where you can make an immediate impact.

Ready to start your next chapter?

We’d love to hear from you.

About the Company

With over 30 years’ experience in the holiday letting industry, The Travel Chapter is one of the leading agencies specialising in self-catering accommodation across the UK. Our expert teams provide an exceptional service to thousands of holiday property owners throughout the UK and thousands of holidaymakers looking to enjoy some quality time away. A personal approach lies at the heart of our business, with regional offices and local property account managers across the country providing an unrivalled face-to-face service. B... Know more

Related Jobs

Company Name

Storyteq

Job Title

Application Support Analyst

London, United kingdom

Remote

Full Time

27-03-2026