- Company Name
- Strides Toronto
- Job Title
- Application Specialist
- Job Description
-
Job title: Application Specialist
Role Summary:
Serve as a subject‑matter expert for the organization’s Client Information System (CIS) and related clinical applications. Oversee system configuration, user support, data integration, and training to ensure optimal functionality, compliance with privacy regulations, and seamless client service delivery.
Expectations:
Provide first and second‑level technical assistance, collaborate with vendors to enhance system capabilities, manage data submissions to regulatory bodies, and deliver user training and documentation. Demonstrate proactive problem‑solving, strong communication skills, and the ability to balance multiple priorities in a fast‑paced, collaborative environment.
Key Responsibilities:
- Act as CIS SME, ensuring technical and clinical processes align with organizational workflows.
- Deliver user support via ticketing system, resolving issues promptly and escalating as needed.
- Gather stakeholder requirements to design and generate custom reports, forms, and interfaces.
- Coordinate data submissions to the Ministry of Health, ensuring accuracy, timeliness, and compliance.
- Monitor system availability, perform maintenance, and apply updates across the organization.
- Create and facilitate training sessions, materials, and knowledge‑sharing resources for end‑users.
- Communicate updates, changes, and best practices to all users.
- Plan and execute complex projects, prioritizing deliverables and meeting deadlines.
Required Skills:
- 5+ years of experience in IT roles focused on SaaS/ISMS, multi‑tier architecture, and database best practices.
- Proficiency in interpreting PHIPA, PIPEDA, and other privacy legislation.
- Strong communication, customer‑service, and interpersonal skills in a user‑facing capacity.
- Self‑starter with sound judgment, critical and logical thinking, and innovative problem‑solving.
- Negotiation and diplomatic skills to manage stakeholder expectations.
- Ability to plan and execute complex projects, prioritize competing demands, and adapt to changing environments.
Required Education & Certifications:
- College or University degree in Information Technology or related field.
- Proven experience with multi‑tier product architecture, SaaS, IaaS, communication protocols, and database concepts.
- Valid certifications in IT systems management or related disciplines (e.g., ITIL, Microsoft Certified: Dynamics 365, or equivalent) are preferred.