Job Specifications
ABOUT US
Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca
ABOUT THE ROLE
The Application Specialist is a one-year full-time contract position that provides expertise for administration, customization, optimization, and support of the organization’s Client Information System(s) and related applications, and to ensure that they meet the needs and requirements of the users and the business.
Salary range: $73,265.00 to $85,319.00 per annum.
This is a one-year full-time contract position till February 2027.
WHY JOIN OUR TEAM?
We provide a hybrid work model.
We provide opportunities for growth and professional development.
We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
We have a collaborative and supportive Senior Management Team.
We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
WHAT YOU WILL DO
Act as subject matter expert for the Client Information System (CIS), overseeing adherence to technical and clinical processes and workflows. Provide support to CIS users by actively listening, understanding their needs, proposing solutions, and collaborating with vendor(s) to optimize CIS functionality. Ensure a seamless client service experience, minimizing negative impacts.
Utilize Strides’ ticket management system to provide first and second level support for Strides’ users and partner members that access the CIS system and related clinical applications.
Collect information and scope out specifications with key stakeholders to create customized reports and forms using standard tools within CIS and other applicable tools.
Liaise with internal employees and/or external partners to coordinate data submissions to the Ministry of Health by following the standard organizational practices maintaining strict adherence to deadlines, and follow-up timely to investigate errors and exceptions in the submissions.
Ensure that all software/ applications organization wide are available and functioning optimally. Provide ongoing support to employees including access, training and awareness of updates or changes.
Provide on-going communication, training, and knowledge enablement to employees regarding application capabilities, new features and updates.
Develop and deliver training to internal end-users or other trainers that support the end-user’s ability to utilize the organizational or departmental application(s) successfully and independently. Create materials that support end-user training and enable use of the applications post-training.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
Completion of College or University Degree in Information Technology related field.
5 years of experience in a related field.
Sound knowledge of multi-tier product architecture, SaaS, IaaS, communications protocols, and database concepts and best practices.
Understanding of Privacy legislation (PHIPA, PIPEDA).
Strong communication, customer-service, and interpersonal skills in a user-facing role.
Ability to be productive independently and in a collaborative team environment while managing one’s time effectively.
Proven self-starter with sound judgment and prioritization abilities with evidence of innovative thinking.
Demonstrated ability for critical and logical thinking.
Diplomacy, tact and ability to negotiate deliverables with users, colleagues, and stakeholders.
Ability to plan highly complex projects and successfully follow through on deliverables.
Ability to prioritize and manage multiple conflicting demands.
Adaptable and responsive in a fast-paced work environment.
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
Fluency in another language(s), including
About the Company
Strides Toronto is a multi-service agency providing services to young people from birth to age 29 and their families in East Toronto. Formed in January 2020 through the amalgamation of Aisling Discoveries and East Metro Youth Services, Strides Toronto provides a range of community, residential and treatment services to improve the mental, social and physical health of infants, children, youth and their families. We provide individual, group and family interventions that include mental health counselling, autism services, edu...
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