Baycrest

www.baycrest.org

3 Jobs

1,347 Employees

About the Company

Headquartered on a 22-acre campus in Ontario and fully affiliated with the University of Toronto, Baycrest is the global leader in developing and providing innovations in aging and brain health. Baycrest is unique in the world, combining a comprehensive system of care for aging patients, one of the world's top research institutes in cognitive neuroscience, dedicated centres focused on mitigating the impact of age-related illness and impairment, and unmatched global knowledge exchange and commercialization capacity. An independent benchmarking study concluded that few institutions match the breadth and uniqueness of the integrated models of service delivery and the calibre of translational research at Baycrest.

Listed Jobs

Company Name: Baycrest
Job Title: Administrative Secretary, Clinical Services
Job Description: **Job title:** Administrative Secretary, Clinical Services **Role Summary:** Provide high‑level administrative support to the Directors of Inpatient Services and Interprofessional Practice, Pharmacy and Hospital Quality. Manage communication, document preparation, budgeting, committee coordination, and logistical arrangements for meetings and events in a clinical environment. **Expectations:** - Maintain accuracy and confidentiality in all documents and communications. - Demonstrate initiative and sound judgment in problem‑solving and decision‑making. - Work independently, prioritize tasks, and meet deadlines. - Adapt to evolving scheduling and logistical demands. **Key Responsibilities:** - Compose, edit, and distribute documents (minutes, agendas, memos, reports, proposals, letters of offer/appointment). - Develop and sustain organized electronic and paper filing systems for quick retrieval. - Assist Directors in preparing budgets and track expenditures; reconcile with budget statements. - Coordinate and support committees, task forces, and other group activities. - Lead meeting logistics: book rooms, set up teleconferencing, arrange catering, distribute agendas and materials, and communicate with attendees. - Maintain funding agreements and program contracts as applicable. - Handle reporting and payment processes for foundation‑funded programs. - Track and summarize performance metrics against operational work plans (KPIs, CEO reports, milestones). **Required Skills:** - Typing speed ≥ 40 WPM. - Proficiency in MS Word, Excel, Outlook (including calendar management). - Strong written and verbal communication. - Excellent organization; ability to manage multiple tasks simultaneously. - Judgment and decision‑making ability; initiative. - Ability to handle highly sensitive, confidential information. - Knowledge of medical terminology (asset). - Prior experience coordinating boards or major committees (asset). **Required Education & Certifications:** - Grade 12 completion. - Minimum of 2 years community college coursework in Office Administration or equivalent (e.g., Centennial College – Office Administration – General) or comparable work experience. - Healthcare administrative experience preferred; certification in Office Administration or related field is an asset.

Company Name: Baycrest
Job Title: Help Desk Technician
Job Description: Job title: IT Help Desk Technician Role Summary: Provide technical assistance to end‑users by installing, configuring, and troubleshooting hardware, software, and network issues. Manage imaging, deployments, and inventory while maintaining accurate ticket logs and user accounts. Expectations: - Full‑time, 12‑month contract (70 bi‑weekly hours, 7 hrs/shift). - Onsite presence required. - Physical ability to lift equipment up to 20 kg. Key Responsibilities: - Image, deploy, and audit new desktop/laptop computers. - Resolve hardware, software, and network problems via email, phone, or in‑person support. - Deploy software updates and manage endpoint images (SCCM preferred). - Create and manage Microsoft Exchange, M365/Azure, and Active Directory accounts. - Log and track requests using a help‑desk ticketing system, ensuring timely resolution. - Maintain hardware inventory and audit records. - Collaborate with team members to address complex technical issues. - Perform additional duties as assigned. Required Skills: - Advanced proficiency in Windows 10/11. - Intermediate skills with Microsoft Office/M365. - Experience with PowerShell command‑line environments. - Familiarity with endpoint imaging systems (SCCM). - Strong customer‑service orientation and analytical thinking. - Excellent verbal and written communication. - Team‑work skills and ability to collaborate across departments. - Physical capability to handle equipment up to 20 kg. Required Education & Certifications: - Current enrollment in or completion of a College diploma/degree in Computer Technology, Information Systems, or a related field. No specific certifications required.

Toronto, Canada

On site

06-02-2026

Company Name: Baycrest
Job Title: Director, IT Technical Services & Cyber Security
Job Description: Job Title: Director, IT Technical Services & Cyber Security Role Summary: Lead the day‑to‑day operational leadership, delivery, reliability, and continuous improvement of Baycrest’s technology infrastructure, network services, technical operations, helpdesk, and cyber security program. Ensure secure, stable, and efficient operation of all core technical services supporting clinical care, research, education, and business functions across the organization. Report to the Vice President, Corporate Digital Transformation. Expectations: • 15+ years of progressive IT leadership, including senior management roles. • Deep technical expertise in enterprise systems, network architecture, end‑user computing, telecommunications, and cybersecurity tools. • Experience managing 24/7 high‑availability environments, preferably in healthcare. • Hands‑on infrastructure experience with strategic and operational credibility. • Strong governance, risk, and compliance mindset balanced with innovation. • Ability to navigate IT legal documentation, contracts, and governance requirements, collaborating with legal and business partners. Key Responsibilities: 1. Oversee operational management of IT technical services, ensuring high availability, performance, and security. 2. Direct the cyber security program: threat monitoring, vulnerability management, incident response, and compliance with regulatory standards. 3. Deliver continuous improvement initiatives to enhance service quality, efficiency, and risk posture. 4. Lead helpdesk and technical support functions, enforce SLAs, and drive customer satisfaction. 5. Manage capacity planning, backlog prioritization, and resource allocation. 6. Develop and enforce IT governance, policies, and risk management frameworks. 7. Negotiate, administer, and monitor vendor contracts and performance commitments. 8. Collaborate with cross‑functional stakeholders (clinical, research, business, legal) to align IT services with organizational goals. 9. Prepare and present operational metrics, reports, and insights to senior leadership. Required Skills: • Leadership & people management, stakeholder communication • Strategic and operational planning, ITIL/ITSM best practices • Network architecture, systems administration (Windows/Linux) • Cybersecurity frameworks (NIST, ISO 27001, SOC 2), incident response, threat intelligence • Risk management, compliance, governance • Contract negotiation, vendor management • Healthcare IT environment familiarity (HIPAA, PHIPA, etc.) • IT budgeting & cost control • Analytical, problem‑solving, and decision‑making • Excellent written and verbal communication Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • Preferred certifications: CISSP, CISM, CISA, CCNA/CCNP, MCSE, ITIL Foundation or higher. • Experience with healthcare regulatory and compliance environments.