- Company Name
- Rapport Therapeutics
- Job Title
- Associate Director or Senior Manager, IT Infrastructure and Operations
- Job Description
-
**Job Title**
Associate Director / Senior Manager – IT Infrastructure and Operations
**Role Summary**
Lead the design, implementation, and maintenance of enterprise IT infrastructure across two locations, ensuring reliable network, cloud, server, endpoint, collaboration, AV, and telecom services. Drive long‑term strategies for scalability, security, regulatory compliance (GxP, SOX, etc.), and operational excellence while partnering with R&D, business, and vendor stakeholders.
**Expections**
- Deliver robust, secure infrastructure supporting business growth, R&D, and clinical operations.
- Align IT strategy with organizational objectives and regulatory requirements.
- Manage cross‑functional projects, vendor relationships, budgets, and outsourcing contracts.
- Champion continuous improvement and knowledge transfer within the organization.
**Key Responsibilities**
- Develop and execute an infrastructure and operations roadmap for dual sites.
- Design, document, and enforce architecture, policies, and standards (network, cloud, endpoints).
- Oversee daily operations of desktop support, network, cloud, servers, and collaboration tools.
- Implement and monitor cybersecurity program, including IAM (Okta), network security, and compliance controls.
- Partner with R&D to support lab data management, instrument integration, and GxP data handling.
- Maintain and upgrade AV, conferencing, and telecommunication equipment.
- Prepare and manage budgets, capital/operational spend, and resource allocation.
- Lead RFP/SOW development, vendor negotiations, and performance oversight.
- Provide training and communication on technology updates and security practices.
- Keep abreast of industry trends and evaluate new solutions for improvement.
**Required Skills**
- 8+ years of progressive IT leadership, with ≥2 years in a biotech or regulated environment.
- Expertise in Cisco Meraki, Microsoft 365, Okta, and AWS fundamentals.
- Proven experience with network, cloud, endpoint, collaboration, and AV infrastructure.
- Strong project management, cross‑functional collaboration, and problem‑solving skills.
- Vendor management, RFP/SOW development, and contract negotiation experience.
- Ability to design and implement cybersecurity and compliance controls (GxP, SOX).
- Excellent communication, change‑management, and stakeholder engagement abilities.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or related technical discipline.
- Preferred or acceptable certifications: Cisco CCNA/CCNP, Microsoft Certified: Modern Desktop Administrator Associate, Okta Certified Professional, AWS Certified Solutions Architect – Associate.
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