MAN COMMERCIAL PROTECTION LIMITED

About the Company

MAN Commercial is a leading security company and Training Academy based in Solihull, West Midlands. With 32 years of experience in the security sector, we specialise in delivering high-quality security solutions across various industries, including distribution, manufacturing, automotive, corporate and sports and entertainment. Our services cover security guarding, concierge services, CCTV monitoring, mobile alarm response, keyholding and systems solutions.

As a Highfield-approved SIA training provider, we offer security training courses in Solihull, ensuring that our teams are equipped with the latest skills and knowledge to meet today’s security challenges as approved by the SIA.

Our mission is to provide tailored security strategies that safeguard assets and ensure peace of mind. We work closely with clients to build bespoke security frameworks that address their unique needs - whether it's enhancing on-site protection at large-scale events or improving emergency response protocols at distribution centres. MAN Commercial is committed to delivering reliable and responsive security solutions.

Contact us today to learn more about our services and training opportunities, and discover how we can support your security needs.

Listed Jobs

Company Name

MAN COMMERCIAL PROTECTION LIMITED

Job Title

Security Operations Administrators

Job Description

**Job Title** Security Operations Administrator **Role Summary** Coordinate and support the daily operations of a security services organization by managing high‑volume calls, scheduling, incident reporting, and workforce management. Act as the primary liaison between staff, site leaders, and contract managers to ensure efficient resolution of operational issues and compliance with health & safety standards. **Expectations** - Deliver excellent customer service to internal and external stakeholders. - Operate and improve workforce management and scheduling systems. - Work independently and collaboratively within a team, maintaining a positive attitude under pressure. - Adapt to shift patterns and provide flexibility as required. **Key Responsibilities** - Handle inbound and outbound calls, providing timely support and solutions. - Assist colleagues across the UK with booking on/off processes and roster adjustments. - Prepare and complete incident and activity reports. - Schedule and update staff rosters, communicating changes to site leaders. - Escalate health & safety or HR issues to appropriate authorities. - Liaise with contract managers to resolve workplace complaints and queries. - Stay current with new procedures, systems, and operational protocols. - Maintain comprehensive knowledge of company operations and policies. **Required Skills** - Strong verbal and written communication. - Proficiency in MS Office (Word, Excel, Outlook). - Competent computer skills and familiarity with workforce management software (e.g., Timegate). - Experience handling telephone-based customer service or helpdesk operations. - Ability to create detailed incident reports. - Excellent time‑management and problem‑solving abilities. - Capacity to work independently and as part of a team. **Required Education & Certifications** - Valid SIA SG or DS licence (CCTV licence desirable but not mandatory). - 5‑year verifiable work/education history. - Training in CCTV and First Aid will be provided. ---

Solihull, United kingdom

On site

Mid level

05-02-2026