Skills

Communication Problem Solving Time Management Customer Service Training

Job Specifications

MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.

Shift pattern: 4 on 4 off 12 hour day shift.

Shift timings will be: 06:30-18:30.

Payrate: £13.50ph

Main Responsibilities:

Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
Assisting colleagues across the UK with booking on/off processes
Report writing/completing incident forms
Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
Ensure any health & safety or HR issues are escalated accordingly
Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
Maintaining and sustaining an updated knowledge of all aspects of the company.

The ideal candidate will:

Be passionate about delivering excellent customer service
Have experience of a workforce management system
Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
Have excellent communication skills
Be able to work within a team as well as on their own and unsupervised
Possess excellent communication and IT systems skills
Can work under pressure whilst maintaining a positive attitude
Have good time management skills
Be able to work shift patterns and provide flexibility, where required

Qualifications and experience:

Experience in the security industry would be advantageous but not essential
Call centre / Helpdesk experience advantageous
Experience using a time and attendance or workforce management system
Knowledge of MS Office, Excel and Outlook advantage but not essential
Experience of working on the telephones essential
Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
SIA DS and CCTV are advantageous but not essential as training can be provided

Skills Required.

A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
Competent computer skills with a good knowledge of computer systems.
Excellent communication skills
Ability to create comprehensive incident reports
Ability to work independently and as part of a team
A 5-year checkable work/education history is required
Happy to help others attitude!

Benefits:

Full uniform supplied.
Access to in-house training CCTV and First Aid
Free International Professional Security Association (IPSA) membership
Perks at Work High Street Discount Scheme
Access to 24-hour counselling helpline through IPSA
Access to 24-hour legal helpline through IPSA
Double pay on Bank Holidays
Full training provided
Free parking
Overtime available on request

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!

About the Company

MAN Commercial is a leading security company and Training Academy based in Solihull, West Midlands. With 32 years of experience in the security sector, we specialise in delivering high-quality security solutions across various industries, including distribution, manufacturing, automotive, corporate and sports and entertainment. Our services cover security guarding, concierge services, CCTV monitoring, mobile alarm response, keyholding and systems solutions. As a Highfield-approved SIA training provider, we offer security tr... Know more