KeepCup

About the Company

KeepCup started as a solution to a problem. Despite millions of disposable cups being sent to landfill every minute, there was no practical alternative. Existing reusable cups were too large to fit under the group heads of the espresso machine and were, at best, utilitarian in appearance.

With no options available to resell, we saw the opportunity to design and make our own. KeepCup designed and manufactured the world’s first barista standard reusable cup.

Our mission is to encourage the use of reusable cups. We do this with great products, but also by delivering a positive global campaign that strives to make a difference to how people think about convenience culture. We want to create a global brand and to be one of the brands that kick started the demise of the disposable.

Almost ten years and more than eight million KeepCup converts later, billions of disposable cups have been diverted from landfill. KeepCups are now sold in 65 countries around the world.

KeepCup has offices and production hubs in Australia, the UK and US and is supported by 25 global distribution partners.

We're a proud founding B Corp and member of 1% For the Planet.

Many small acts make a phenomenal difference.

Listed Jobs

Company Name

KeepCup

Job Title

Customer Success Specialist

Job Description

**Job Title** Customer Success Specialist **Role Summary** Provide comprehensive customer service support for both direct‑to‑consumer and wholesale channels. Serve as the primary point of contact for global customers, collaborate with Operations and cross‑functional teams, and drive process improvements and sales enablement for the UK business unit. **Expectations** - 1–3 years of customer service experience. - Proficiency in HubSpot, Cin7, and Shopify (advantage). - Strong administrative capabilities and ability to juggle multiple tasks. - Solutions‑oriented mindset with meticulous attention to detail. **Key Responsibilities** - Respond to inbound customer inquiries via phone, email, and chat, ensuring a warm and timely experience. - Manage and support day‑to‑day customer service operations across global markets. - Coordinate the 1% for the Planet program and other social or corporate events. - Oversee office facilities management, including maintenance and space utilisation. - Assist marketplace operations, ensuring accurate order fulfilment and inventory updates. - Support the sales team by improving and streamlining CRM processes to enhance lead tracking and reporting. - Collaborate with Cross‑Functional teams (Marketing, Product, Finance) to align brand messaging and operational workflows. **Required Skills** - Excellent written and verbal communication. - Customer‑first attitude with strong problem‑solving skills. - Proficiency in HubSpot, Cin7, and Shopify; knowledge of other CRM/ERP tools is a plus. - Robust administrative and organisational abilities. - Ability to multi‑task, prioritise and meet deadlines in a fast‑paced environment. - Detail‑oriented, solution‑focused approach. **Required Education & Certifications** - High school diploma or equivalent; bachelor’s degree in Business, Marketing, or related field preferred (not mandatory).

Leyton, United kingdom

On site

Fresher

09-02-2026