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Customer Success Specialist

Customer Success Specialist

On site

Leyton, United kingdom

£ 34,000 /year

Fresher

Full Time

09-02-2026

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Skills

HubSpot Shopify Sales Customer Service CRM Attention to detail

Job Specifications

About the role

KeepCup started in a Melbourne café with a simple idea: keep it and use it again. Today, we’re a global brand designing reusable products that fit seamlessly into everyday life, and we’re looking for a Customer Success Specialist to support KeepCup’s customer service function across dtc and wholesale shaping how our brand shows up culturally and consistently.

You’ll work closely with our Operations Manager and cross-functional teams to deliver warm, timely and efficient customer service with a view to improving processes, supporting day to day business administration and sales team support for the UK team.

What you’ll be doing

Customer service support across global markets.
First person to answer phones.
Organising 1% for the Planet team activities and social activities.
Manage and support the facilities management of the office space.
Supporting marketplace operations and customer service.
Supporting sales team to improve and streamline our CRM.

What you’ll bring

1–3 years’ experience in customer service.
Experience in HubSpot, Cin7 and Shopify and advantage.
Strong administrative skills and the ability to manage multiple tasks at once.
A hold and solve, solutions-focused approach and sharp attention to detail.

Why you’ll love working here

Be part of a purpose-led, B Corp certified business making a real impact.
Work with a creative, passionate global team across Australia and the UK.
A supportive, values-driven culture that encourages learning and growth.

Please note: This is a full-time, office-based role located at our Leyton office and warehouse (5 days per week) Your desk (and KeepCup) is waiting. Apply today via LinkedIn and help us inspire the world to choose reuse.

About the Company

KeepCup started as a solution to a problem. Despite millions of disposable cups being sent to landfill every minute, there was no practical alternative. Existing reusable cups were too large to fit under the group heads of the espresso machine and were, at best, utilitarian in appearance. With no options available to resell, we saw the opportunity to design and make our own. KeepCup designed and manufactured the world’s first barista standard reusable cup. Our mission is to encourage the use of reusable cups. We do this wi... Know more