Human Touch IT

About the Company

"Human Touch IT is dedicated to blending cutting-edge technology with a genuine personal touch, empowering small businesses, First Nations communities, educational institutions, and seniors across Comox Valley and Vancouver Island. Our mission is to provide accessible, reliable IT solutions that enhance efficiency, security, and growth—without the overwhelm of complex tech jargon.
We specialize in tailored IT consulting, including vCIO services for strategic guidance, roadmap development, and budget planning (starting at $399/month), and vIT Manager for day-to-day operations and compliance (starting at $299/month). Our support options cover remote troubleshooting for software issues and cybersecurity checks ($79/hour) and onsite repairs, network setups, and hands-on training ($99/hour). We also offer cloud solutions for secure data migration and backups (from $99/month), robust cybersecurity and network security services like vulnerability assessments and VPN configurations ($149/month), SEO optimization and Google Ads management to boost your online presence ($149/month), personalized tech lessons for seniors on devices and online safety, and IT compliance audits to ensure data privacy under standards like PIPEDA ($249/month). Plus, we sell Microsoft licenses and peripherals such as monitors, laptops, mice, printers, and ink cartridges.
What sets us apart is our commitment to human-centered innovation: security-first approaches, ethical practices, and budget-friendly plans designed for underserved groups. Whether you're a small business seeking digital transformation or a senior navigating new tech, we deliver sustainable, proactive solutions that minimize disruptions and maximize uptime.
Ready to elevate your IT? Schedule a free 1-hour IT infrastructure assessment today. Contact us at +1 250-792-0190, message via WhatsApp, or visit humantouchit.com to get started."

Listed Jobs

Company Name

Human Touch IT

Job Title

Field Service Specialist

Job Description

Job Title: Field Service Specialist Role Summary: Provide on‑site and remote IT support across the northern Vancouver Island region. Tasks include installing and maintaining network infrastructure, configuring Windows Servers, troubleshooting hardware, and delivering advanced support for Microsoft 365 and related cloud services. Operates on a production‑based schedule with flexible hours, requiring travel and availability for overtime or weekend work. Expectations: - Deliver high‑quality technical service supporting customers and internal teams. - Maintain professional customer‑service standards and timely resolution of support tickets. - Comply with scheduling, travel, and safety protocols. - Work collaboratively with other IT staff and stakeholders. Key Responsibilities: - Travel to client sites for installations, repairs, and preventive maintenance. - Deploy and manage network cabling (LAN/WAN) and configure network devices. - Configure, monitor, and troubleshoot Windows Server environments. - Repair and replace printers, computers, and associated hardware components. - Set up and manage Wi‑Fi, security camera systems, door‑access controls, and firewall devices. - Provide advanced support for Microsoft 365 (including Cloud 365 components). - Maintain support tickets and update documentation. - Manage production‑based workloads with overtime and weekend coverage as required. - Perform occasional remote troubleshooting and preventive maintenance. Required Skills: - Strong technical background in field‑based IT support. - Proficiency in Microsoft 365, Windows Server administration, and LAN/WAN networking. - Hardware troubleshooting for PCs, printers, and peripheral devices. - Ability to install and manage Wi‑Fi, security cameras, access controls, and firewalls. - Excellent problem‑solving, communication, and customer‑service skills. Required Education & Certifications: - Minimum education: High School Diploma or equivalent, preferred Associate’s degree in Computer Science or related field. - Certifications: CompTIA A+, CompTIA Network+, Microsoft Azure Fundamentals, or equivalent optional. (Note: No company details, location, benefits, or additional fluff included.)

Comox valley a, Canada

On site

13-02-2026