Kukuu

www.kukuu.fr

1 Job

5 Employees

About the Company

Boutique en ligne de meubles et décoration d'intérieur. Mobilier industriel et bois massif.

Listed Jobs

Company Name: Kukuu
Job Title: Chargé(e) Relation Client & SAV en alternance
Job Description: **Job Title:** Customer Relations & After‑Sales Representative (Apprenticeship) **Role Summary:** Serve as the primary point of contact for customers, managing inquiries, order tracking, after‑sales support, and showroom assistance. Ensure a seamless experience from first contact through delivery while supporting the brand’s growth in both French and Indian markets. **Expectations:** - Excellent telephone etiquette and written communication in French; proficient English for partner interactions. - Highly organized, proactive, and able to handle multiple cases simultaneously. - Strong digital literacy and comfort with various online tools. - Commitment to learning and contributing within a fast‑growing SME environment. **Key Responsibilities:** - Answer inbound phone calls, providing order status, delivery timelines, and general support. - Respond to customer emails and website chat inquiries promptly. - Manage after‑sales cases: collect photos, coordinate transport, arrange replacements. - Greet and advise visitors in the physical showroom. - Streamline the customer journey from initial contact to final delivery. **Required Skills:** - Superior verbal and written communication (French) and functional English. - Customer‑service orientation with a phone‑first mindset. - Strong organizational and multitasking abilities. - Proficiency with digital communication platforms and basic CRM tools. - Ability to work collaboratively in a small, dynamic team. **Required Education & Certifications:** - Currently enrolled in a BTS or Bachelor’s program (Licence) in Commerce, Management, or Customer Relations (or equivalent). - No specific certifications required; focus on relevant academic track.

Estrablin, France

On site

18-02-2026