Mitie

About the Company

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. We offer a range of specialist services including Security, Engineering Services, Cleaning, Landscaping, Energy and Property Consultancy, Property Maintenance, and Custody Support Services.

Mitie employs 77,500 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. We take care of our customers’ people and buildings, by delivering the basics brilliantly and by deploying advanced technology. We are pioneers in the Connected Workspace, using smart analytics to provide valuable insight and deliver efficiencies to create outstanding work environments for customers.

Listed Jobs

Company Name

Mitie

Job Title

Credit Controller FTC

Job Description

Job Title: Credit Controller (FTC) Role Summary Lead credit management for one or more ledgers, driving cash collection and customer engagement in a fast‑paced, target‑driven environment. Oversee the full credit cycle, maintain accurate records, and support the transition of the credit control team to a shared service model. Expectations - Manage a fixed‑term (14 month) contract role. - Deliver on collection targets and maintain high customer satisfaction. - Coordinate closely with invoicing, portal, and internal teams. Key Responsibilities - Own full credit cycle for assigned ledger(s) – invoicing accuracy, query resolution, timely collection. - Onboard new customers, assess credit risk, and maintain master data. - Follow agreed collections processes to recover overdue debt. - Lead weekly internal calls to drive query resolution and debt reduction. - Reconcile customer accounts and analyse posting/activity. - Monitor payment plans, escalating issues proactively. - Ensure compliance with credit and risk policies. Required Skills - Proven credit control experience in a fast‑paced, target‑driven setting. - Strong commercial mindset and confident communication. - Customer‑focused, right‑first‑time approach. - Proactive problem‑solving, willingness to challenge norms. - Beginner‑intermediate Excel (VLOOKUPs, pivot tables, data manipulation). - Experience with customer portals and payment platforms. - Familiarity with CRM, Sage 200/50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe, Red Fla (desirable). Required Education & Certifications - Minimum of 3 years’ credit control experience. - Relevant accounting or finance qualification (e.g., CMI, ACCA, ACA, CGA) preferred but not mandatory.

Gloucester, United kingdom

Hybrid

04-02-2026