Credit Controller FTC

Skills

Job Specifications

Credit Controller FTC

Gloucester - Full Time

14 Month FTC

We're looking for an experienced Credit Controller to join our dynamic team within Marlowe where you'll take ownership of one or more ledgers and play a key role in maximising cash collection across multiple Marlowe Environmental Services businesses.

If you thrive in a fast‑paced, target‑driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career. Please note this role is to support in the transition of Marlowe's Credit Control team moving into Mitie's Shared Service model as a 14 month fixed term contract.

What will you be doing?

As a Credit Controller, you will be responsible for managing the full credit cycle for your assigned ledger(s) — ensuring invoices are accurate, queries are resolved quickly, and cash is collected on time.

Managing customer onboarding requirements and assessing associated risks
Following agreed collections processes to recover overdue debt with accuracy and efficiency
Working closely with invoicing and portal teams to understand the full end‑to‑end billing journey
Leading weekly internal calls to drive query resolution and debt reduction
Building trusted relationships with customers and internal stakeholders
Reconciling customer accounts and understanding posting/allocation activity
Ensuring customer master data is accurate and up to date
Monitoring agreed payment plans and escalating issues early
Ensuring integrity, compliance and adherence to all MES credit and risk policies

What are we looking for?

You will have proven experience working within credit control in a fast paced target driven environment as well as holding a strong commercial mindset. You'll also:

Be a confident communicator able to articulate account statuses and influence customer behaviour
Customer-focused mindset with a right-first-time approach
Curious, proactive problem-solver who isn't afraid to challenge the norm
Beginner–intermediate level Excel (VLOOKUPs, pivot tables, data manipulation)
Experience using customer portals and payment platforms
Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe, Red Fla

About the Company

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. We offer a range of specialist services including Security, Engineering Services, Cleaning, Landscaping, Energy and Property Consultancy, Property Maintenance, and Custody Support Services. Mitie employs 77,500 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. We take care of our customers’ people and buildings, by delive... Know more

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