Job Specifications
About Our Client:
Our client is an ambulatory centre in Richmond Hill.
Position Scope:
Our client is seeking a dynamic, experienced Director of Information Technology to lead the implementation, operation, and continuous improvement of their IT and biomedical systems ("IT/Biomed") environment. This role is responsible for managing internal IT/Biomed operations, supporting critical clinical and administrative systems, overseeing third-party vendor-partners, and implementing their cybersecurity strategy. The role also includes supporting strategy development and implementation over time for emerging artificial intelligence (AI)-enabled capabilities across all aspects of the organization's operations. Depending on experience, the Director may also serve as the organization's Chief Information Security Officer (CISO) or Deputy CISO.
Responsibilities:
IT/Biomed Leadership & Management
Lead a high-performing internal IT and biomedical technology team and manage third-party service providers and contractors in these areas.
Ensure the secure, efficient operation and maintenance of the organization's network and computing infrastructure across two Richmond Hill sites, including cloud connectivity, medical equipment integration, telephony, nurse call, end-user computing devices and user support.
Oversee the reliable operation of core IT systems and applications, including EMR, PACS, HRIS, LMS, Microsoft 365, Azure Active Directory, security monitoring tools, and interfaces with health system partners.
Supervise the organization's biomedical technology contractor, ensuring the proper installation, calibration, maintenance, and repair of all clinical equipment in accordance with clinical needs, regulatory standards, and vendor specifications.
Validate that all biomedical assets meet internal safety, performance, and documentation requirements; escalate issues when contractor compliance or equipment functionality is at risk.
Support planning for IT/Biomed equipment lifecycle replacements and new clinical technology acquisitions, including AI-enabled systems or upgrades, in collaboration with internal stakeholders.
Champion a customer-focused support culture for clinical, administrative, and leadership users. Create a highly engaged and cohesive IT/Biomed team, including internal and vendor-partner staff.
Privacy, Cybersecurity & Compliance
Oversee the organization's cybersecurity and privacy posture, including risk assessments, vulnerability testing, incident response planning, and compliance with PHIPA and other relevant regulatory frameworks.
Coordinate with internal and third-party security partners to monitor threats, manage vulnerabilities, and conduct routine audits and testing.
Promote cybersecurity awareness and education across the organization staff in partnership with HR and Communications.
Depending on experience, serve as CISO or Deputy CISO, leading enterprise-wide data protection and incident response initiatives.
Strategic Planning & Stakeholder Engagement
Collaborate with the CTO and executive team to develop the overall IT/Biomed/AI strategy, roadmap, KPIs, and sourcing/procurement strategies, aligned with the organization's evolving clinical, operational, and business goals.
Translate end-user needs across all functions (clinical, finance, support, etc.) into cost-effective, scalable IT/Biomed solutions.
Support the development of a long-range strategy and roadmap plans for the selective incorporation of AI-driven capabilities into the Centre's systems and services. Oversee implementation of initiatives specific to IT/Biomed.
Maintain and prioritize an integrated pipeline of IT and biomedical projects and service requests.
Contribute to the organization's long-term technology planning in areas such as interoperability, data analytics, and AI-powered clinical tools.
Operations & Documentation
Maintain up-to-date IT/Biomed policies, SOPs, disaster recovery plans, and asset inventories.
Track and manage the portfolio of outsourced IT/Biomed hardware, software and services, continually ensuring an effective holistic outsourcing strategy which meets the intended enterprise architecture while ensuring optimized budgets and effective vendor performance.
Partner with supply chain management and other functional teams to execute effective competitive procurements and ongoing lifecycle management of all hardware, software, and services.
Develop and manage the annual IT/Biomed operating budget in alignment with strategic priorities.
Track performance metrics such as system uptime, incident resolution times, and user satisfaction; lead corrective actions when issues arise.
Education and Experience:
Minimum of 7 years of progressive technical and management experience in fields of healthcare IT or biomedical technology; experience in hospitals, outpatient centres and corporate enterprise environments is preferred.
Experience with clinical and business IT systems (e.g. EMR, PACS, ERP, HRIS, health sys