Job Specifications
This role is being offered as hybrid working based at any of our Core HQ's. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQ's (Birmingham, Leeds, Liverpool, and London).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Job Summary
As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability.
You will play a vital role in supporting UKHSA's objectives to prevent, detect, analyse, respond to, and lead efforts against threats to public health--by ensuring services are robust, fit-for-purpose, and aligned with operational needs from day one.
We have three positions available. One of the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery.
Working for your organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Job Description
Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align with the agency's strategic priorities in health security
Ensure all necessary people, processes, suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment
Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations
Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts
Develop strong, trust-based relationships with project delivery teams, digital service management, technical teams, and third-party suppliers to anticipate challenges and overcome barriers collaboratively
Manage risks, dependencies and priorities within service transitions to reduce operational impacts and support UKHSA's critical capabilities in public health surveillance, emergency response, and health inequalities reduction
Coordinate the onboarding of new services into UKHSA's ServiceNow ITSM platform, working closely with project teams, service architects, support operations and commercial functions to ensure shared understanding of service responsibilities and performance expectations
Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align with the agency's strategic priorities in health security
Ensure all necessary people, processes, suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment
Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations
Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts
Develop strong, trust-based relationships with project delivery teams, digital service management, technical teams, and third-party suppliers to anticipate challenges and overcome barriers collaboratively
Manage risks, dependencies and priorities within service transitions to reduce operational impacts and support UKHSA's critical capabilities i
About the Company
The UK Health Security Agency (UKHSA) is an executive agency of the Department of Health and Social Care.
The UK Health Security Agency (UKHSA) is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.
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