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Michael Page Technology
2nd/3rd Line Support Engineer

2nd/3rd Line Support Engineer

On site

Thatcham, United kingdom

£ 37,000 /year

Full Time

08-10-2025

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Skills

Customer Service Windows Azure Active Directory TCP/IP

Job Specifications

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently.
Client Details
The employer is a well-established organisation within the FMCG sector, known for its innovative approach and commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers.
Description
Provide 2nd/3rd line support across the organisation.
Log and manage service requests and incidents through the ticketing system.
Ensure timely resolution of technical problems, escalating when necessary.
Assist in setting up and maintaining hardware, software, and network systems.
Deliver excellent customer service to internal users and stakeholders.
Contribute to maintaining IT documentation and knowledge base articles.
Support the roll-out of new technology tools and systems within the company.
Collaborate closely with other teams to ensure seamless IT operations.
Profile
A successful Service Desk Analyst should have:
Experience in providing technical support within a professional environment.
Microsoft Office 365
Active Directory, Azure Active Directory
Windows 10/11
Knowledge of LAN/WAN: Cabling, Ethernet, Protocols (TCP/IP), WiFi, Access Point, Cellular Data, VOIP
Familiarity with using ticketing systems to manage IT requests.
Job Offer
31 days of annual leave, including bank holidays.
Access to mental health first aiders and mindfulness apps.
Free on-site parking and discounted rates for electric vehicle charging.
My Benefits app for additional perks and discounts.
An inclusive company culture and supportive HR policies.
This is a fantastic permanent opportunity for a Service Desk Analyst looking to grow their career in Thatcham within the FMCG sector. If this sounds like the right role for you, we encourage you to apply today!

About the Company

Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer lo... Know more