Skills

Communication Teamwork Stakeholder Management Attention to detail Training Project Management Agile

Job Specifications

JD: Job Purpose:

Provides a high quality unsolicited scientific, medical, pharmaceutical and technical support through the response of accurate and timely medical/scientific information to all internal and external inquiring customers (e.g. medical experts, consumers, patients, internal stakeholders) of varied medical information requests/requirements across the entire client portfolio

Major Accountabilities:

*Strategically aligned to a therapy area and acts as a product expert to provide high-quality MI services to UK customers.

*Is an integral & valued member of the Therapy area Medical HO and Field team and aligns with medical strategy.

*Assists with the creation of DOF and SmPC / product training for new associates.

*Contributes to and participates in Medical meetings through insight sharing. Collates and shares TA insights every month and identifies any valuable and actionable clinical insights that can have an impact and translate into fundamental changes.

*Effectively helps drive external engagement by working closely with Field medical colleagues.

*Represents the local team at a global level to manage and lead on any innovative pilots, share best practise and manage the localisation of Global guidance documents.

*Ensures our MI processes for pipeline and launch excellence are robust and business aligned.

Stakeholder Management & Operational excellence

*Utilizes our platforms to gather customer feedback and seeks ways to improve our service & customer satisfaction.

*Manages and/or advises on complex external/internal customer interactions.

*Identifies, processes and reports adverse drug events and/or Product Quality Complaints to relevant departments within specified timelines.

*Explores ways to improve quality of responses /LRDS, departmental KPI's and is 'inspection ready' at all times.

*Continues to strengthen collaboration with other departments such as PV, TMO, Regulatory, Quality etc.

*Effectively advises and keeps third party vendor up to date on their TA product information.

*Ensures ABPI / P3 and compliance training up to date.

Strategic and Business Mindset

*Has Enterprise thinking and is empowered to be innovative and help team become an industry leading medical information team.

*Identifies ways to optimize processes and reduce / re-allocate low-value high-volume work.

*Assists the team and HMIE in driving digital innovation and optimizing our data systems.

Education & Qualifications: Pharmacy or Life Sciences undergraduate degree (or equivalent).

Experience: Proven experience in Medical Information / Medical Affairs Function.

Skills & Knowledge:

*Excellent written and verbal communication skills with a broad range of stakeholders.

*Strong Project Management skills with great attention to detail and GDP knowledge.

*Excellent Knowledge of ABPI and other pharmaceutical legislations on providing information. (E.g., data privacy & copyright).

*Strong knowledge of healthcare systems and external stakeholder management.

*Excellent interpersonal skills with solid business acumen and an agile mindset.

*Evidence of cross-functional collaboration and teamwork.

*Ability to manage multiple projects and prioritise accordingly.

*Demonstrates a customer-focused mindset.

About the Company

SRG are industry leaders in Life Sciences, Clinical and Engineering Recruitment and the largest Life Science recruitment agency in the UK. With over 30 years’ experience of helping leading STEM organisations find, hire and retain the very best STEM talent, we understand what job seekers and employers are looking to achieve, and what they need to get there. At SRG, our industry experts draw on their own experience, technical and scientific backgrounds and expertise, and work in partnership with businesses to ensure hiring su... Know more