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MODE SEARCH Ltd.
Customer Operations Executive - Global Luxury Fashion House

Customer Operations Executive - Global Luxury Fashion House

On site

London, United kingdom

£ 34,000 /year

Mid level

Full Time

25-09-2025

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Skills

Communication Leadership SAP Problem-solving Sales Customer Service Market analysis Team Leadership

Job Specifications

Mode Search is currently partnering with a renowned luxury fashion house to support their search for a Customer Operations Executive to join their London-based team.

This position is located at the brand's London headquarters. It is a full-time, on-site role reporting directly to the Customer Service Manager. The position sits within the Customer Service function and works closely with cross-functional departments to ensure operational excellence and seamless service.

The Role

Coordinate daily activities of the Customer Service team and serve as backup to the Customer Service Manager
Oversee the complete order flow process from order receipt through to final delivery, ensuring accuracy and timely execution
Support showroom operations during sales campaigns as needed
Work closely with Credit and Finance to manage payment terms, including advance payments, letters of credit, and guarantees
Liaise with Shipment Planning and Global Transport to provide shipping instructions for customer orders
Coordinate with internal teams across Production, Logistics, Warehouse, Planning, Order Entry, Sales, and Invoicing to ensure efficient order processing
Monitor orders and address any delays or issues with a proactive, solution-focused approach
Manage seasonal reorders and communicate order changes, pricing updates, and cancellations
Act as the first point of contact for customer inquiries, ensuring timely responses and directing queries appropriately
Ensure smooth delivery execution to support revenue targets and customer satisfaction
Assist the Customer Service Manager in initiatives tied to turnover objectives
Gather and share customer feedback and insights to support market analysis and sales strategies
Supervise and guide Customer Operations Specialists, encouraging collaboration and continuous improvement
Monitor team performance and lead initiatives to improve process efficiency and service quality

Requirements

Minimum of 5 years' experience in a customer service or operations coordination role, ideally within the luxury or fashion industry
Fluent in both Italian and English; additional languages are advantageous
Proficient in Microsoft Office, especially Excel, Word, and PowerPoint
Experience working with SAP and AS400 systems, as well as reporting tools
Strong analytical and problem-solving skills
Proven track record in team leadership and people development
Excellent interpersonal and communication skills
Highly organised, adaptable, and confident with the ability to work under pressure
Deep understanding of order flow processes and how they impact both customer satisfaction and commercial targets

Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply.

About the Company

MODE SEARCH is a leading global consultancy and search firm. We curate the inspiring individuals behind the world’s most desirable luxury brands, across Fashion, Lifestyle and the Creative industries. We have an affinity for finding the perfect match, with a flair for the unexpected. In a continually evolving market, the secret to resilience is: talent. The right senior level hire can elevate your brand equity, raise your bottom line and even change the face of the industry at large. We are your eyes on the ground for y... Know more