Job Specifications
This is a remote position.
Job Title: ServiceNow Developer
Location: Remote (EST Shift) 6:30 PM - 2:30 AM IST
Experience: 5+ Years
Notice Period: Immediate Joiners Only
Role Overview
We are seeking a skilled and experienced ServiceNow Developer / Consultant with a strong background in IT Service Management (ITSM) and Configuration Management Database (CMDB) modules. The ideal candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow applications and integrations that support enterprise IT infrastructure initiatives.
This position requires hands-on technical expertise, analytical problem-solving skills, and a solid understanding of ITIL-based service management processes.
Key Responsibilities
Design, configure, and customize ServiceNow ITSM and CMDB modules, including Incident, Problem, Change, Request, Discovery, and Service Mapping.
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Flow Designer workflows.
Maintain and enhance the Configuration Management Database (CMDB) -- including CI class structures, relationships, reconciliation, and data integrity.
Build and support ServiceNow integrations using REST/SOAP APIs, MID Server, and IntegrationHub spokes.
Configure and manage Service Catalog items, request workflows, and Service Level Agreements (SLAs).
Collaborate closely with architects, project managers, and infrastructure teams to translate business requirements into scalable technical solutions.
Perform testing, debugging, and documentation for both new and existing ServiceNow implementations.
Support platform upgrades, patching, and maintenance while adhering to governance and compliance standards.
Ensure all development aligns with ServiceNow and ITIL best practices.
Required Skills
Strong hands-on experience in ServiceNow ITSM (Incident, Problem, Change, Request).
Proven expertise in CMDB configuration, Discovery, and Service Mapping.
Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow Studio.
Solid understanding of ITIL processes and workflow automation.
Experience with Service Portal customization and UI development.
Knowledge of integration methods (REST, SOAP, MID Server).
Excellent troubleshooting, communication, and analytical skills.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) - Mandatory
Certified Implementation Specialist (ITSM or CMDB) - Preferred
ITIL v4 Foundation Certification - Preferred
About the Company
Evnek Technologies strives to be the leader in cloud and analytics services. The insights and quality services we deliver help build trust and confidence in our clients. We develop outstanding relationships with our clients and deliver on our promises. Moreover, we play a crucial role in challenging the traditional technologies and look for opportunities to innovate.
Evnek Technologies specializes in Cloud and Enterprise Data Management. We offer services in data integration, business intelligence, data warehousing, archite...
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